Director, Partner Relations

Nexion Travel Group is a fully accredited host agency, offering membership to independent travel professionals since 1995. As part of Internova Travel Group, Nexion Travel Group provides ticketing, operations and fulfillment support to independent travel professionals coupled with best-in-class tools, technology, marketing, education and support. Nexion Travel Group is the complete host agency for multi-agent agencies, corporate agencies, experienced agents and those new to the industry. For more information about Nexion, click here.

The Director, Partner Relations, is responsible for leading the strategy, performance, and partner engagement for Nexion Travel Group's preferred travel partner portfolio. This role ensures that industry partners achieve strong visibility, measurable ROI, and deep integration across Nexion's advisor network through structured marketing, education, and engagement initiatives.

As a member of the Nexion partner relations team, this person collaborates cross-functionally with Internova's contracting, marketing, engagement teams to maximize revenue generation through override and bonus programs, while ensuring exceptional partner satisfaction and advisor advocacy.

This position requires a balance of strategic relationship management, data-driven decision-making, and hands-on collaboration to drive growth and elevate Nexion's position as a leading partner in the global premium travel marketplace.

Partner Relationship Management & Strategic Planning

Serve as the primary liaison for a portfolio of Nexion partners, managing relationships across contracting, marketing, business development, education and operational teams.
• Develop and implement annual strategic plans for travel partners that align with Nexion and Internova objectives, ensuring revenue and engagement goals are achieved.
• Present Nexion's marketing platforms, events, and engagement opportunities to suppliers, co-creating annual plans that maximize partner visibility and ROI.
• Provide regular performance reviews and business insights to partners, identifying opportunities for increased participation and incremental growth.

Contracting & Commercial Alignment

• Collaborate closely with Internova's contracting team to negotiate and finalize annual travel partner agreements that reflect Nexion's commercial priorities.
• Ensure Nexion's financial structures, including overrides, commission tiers, and marketing contributions-are clearly defined and tracked throughout the year.
• Maintain accurate records of all contractual deliverables and commitments across partner and internal teams.

Revenue Optimization & Program Performance

• Track, report, and analyze cruise partner override and bonus programs to ensure Nexion captures all eligible revenue opportunities.
• Collaborate with the marketing and business development and education teams to design initiatives that drive production into preferred programs, exclusive offerings, and cruise group space.
• Identify trends in advisor booking behaviors to develop targeted strategies that increase share of wallet for preferred partners.
• Deliver quarterly performance recaps to leadership, highlighting progress, risks, and growth opportunities.

Education, Communication & Advisor Advocacy

• Partner with the business development and education teams to strengthen preferred partner selling capabilities through curated educational content and experiential learning.
• Communicate timely updates to advisors regarding promotions, product changes, and policy updates to ensure transparency and adoption.
• Serve as an escalation point for high-level advisor or partner issues, collaborating with internal stakeholders to ensure quick resolution and advisor satisfaction.
• Represent Nexion at key industry events and conferences to maintain visibility, strengthen relationships, and foster community engagement among advisors and suppliers.

Key Success Metrics

• Year-over-year growth in preferred partner production and advisor participation.
• Increased partner engagement and investment in marketing and events.
• Achievement of annual override and incentive revenue targets.
• Improved advisor satisfaction and adoption of preferred partner programs.
• Consistent delivery of strategic, measurable outcomes aligned with Nexion's overall goals.

• Bachelor's degree in business, Hospitality Management, or related field, or equivalent professional experience.
• Leadership experience in the travel industry, with a strong background in cruise and supplier relations.
• Proven success in contract negotiation, strategic account management, and partner marketing.
• In-depth understanding of cruise booking systems, advisor workflows, and global distribution models.
• Strong financial and analytical acumen with experience managing override, bonus, and marketing budgets.
• Excellent written and verbal communication skills with the ability to influence at all levels of the organization.
• Demonstrated ability to work collaboratively across functions and manage competing priorities in a fast-paced environment.
• High degree of professionalism, accountability, and solution-oriented mindset.
• Willingness to travel 25-40% for partner meetings, conferences, and advisor events.
• Proficient in all Microsoft Office Suite programs

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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