User Experience Content Intern

What you will be doing:

As a User Experience Content Intern, you will work with industry leading tools and professionals to develop member centric Online Help and Knowledge Base documentation that supports member utilization, fosters adoption, and provides comprehension of Premier Solutions.

This internship:

• Enhances and clarifies the One Premier brand experience (both customer based and internal).

• Meets with course SMEs, content owners, and product directors to identify needs and priorities.

• Develops and deploys relevant content that serves the stated need of a given project and its audience.

• Reviews and edits content for brand application and clear articulation of meaning and process documentation.

Key Responsibilities

Content Creation - 80%

• Review and edit Knowledge Base content

• Publishing Knowledge Base content to Salesforce and other designated outputs

• Creation of still images and other content for use in solution documentation

• Project management within MadCap Flare, following best practice guidelines in organization and file naming

Standards / Strategy - 10%

• Maintain an up-to-date repository of media standards for internal use.

• Collaborate with team members during the project lifecycle to ensure the integrity of the solution is maintained through the composition of mockups/prototypes.

Project Management - 10%

• Meeting with content SMEs, content owners, collaborating with content team members to identify needs and priorities.

• Manage project milestones, deadlines, and schedules for assigned projects, keeping the teams up to date with progress and decisions from concept through project completion.

• Management of multiple projects at a time and keeping within given deadlines

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• MadCap Flare or similar CMS

• Content design and workflow

• Clear articulation and proficiency in English with the ability to write professionally

Experience:

• Working knowledge of Cascading Style Sheets (CSS)

• Techsmith SnagIt

• Salesforce

• Microsoft Office Suite

Education:

• Currently enrolled in a technical writing, creative or educational degree program that focuses on at least one of the following:

• Development of content through a Content Management System (CMS)

• Content creation and editing with a solution such as MadCap Flare

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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