Executive Support & Operations Specialist

POSITION SUMMARY:

The Executive Support & Operations Specialist enhances the Executive Assistant Leadership Team's (EA Team) overall capacity, coordination, and effectiveness by providing proactive operational support while leading and driving key team projects. This role strengthens teamwide processes, maintains shared systems, and tracks priorities to ensure clear communication and dependable follow-through. Serving as a central coordination partner, the Operations Specialist brings structure, alignment, and strategic focus to the EA team-enabling the group to balance day-to-day support needs with forward-looking project planning and execution.

RESPONSIBILITIES:

Project & Operational Responsibilities

• Lead and coordinate Executive Assistant Leadership Team projects and operational initiatives by defining scope, clarifying responsibilities, establishing timelines, and managing cross-team dependencies to ensure smooth and timely execution.
• Manage project workflows, track milestones, deadlines, and follow-up actions to maintain momentum, continuity, and accountability across the EA Team.
• Maintain and continuously optimize shared team systems-including task planners, OneNote, shared inboxes, and project-tracking tools-to enhance visibility, organization, and alignment for the EA Team.
• Develop, update, and ensure consistent application of standardized workflows, templates, naming conventions, and process documentation that support efficiency and cohesive team operations.
• Support EA Team communication and meeting effectiveness by preparing agendas, recaps, action logs, and reference materials for leadership meetings, planning sessions, and team check-ins.
• Facilitate seamless coordination across the EA Team through workload balancing, cross-training logistics, knowledge sharing, and reinforcement of established team processes.
• Conduct research, compile data, and prepare high-quality materials that support strategic planning, executive presentations, and operational decision-making by the EA Team.
• Provide flexible operational and administrative support for special projects, urgent needs, and emerging priorities, including occasional backup coverage for EA Team, after-hours assistance, and limited travel when needed.

Strategic Executive Support & Coordination

• Provide strategic operational support to the EA Team by managing critical, time-sensitive administrative initiatives and ensuring seamless, high-quality service delivery for senior leadership.
• Lead executive scheduling and calendar coordination, optimizing priorities, preparing agendas, and ensuring meetings and commitments are executed with precision and professionalism.
• Oversee complex travel logistics for senior leaders, including coordinating detailed itineraries, reservations, and required documentation to guarantee efficient and seamless travel experiences.
• Coordinate high-profile meetings and events, including agenda development, materials preparation, AV and technical setup, catering, venue selection, accommodations, and collaboration with internal and external stakeholders. This will include in-office meeting preparation and facilitation as needed.
• Manage expense and reimbursement processes, ensuring timely submission, accurate tracking, and compliance with organizational standards.
• Assist with billing, invoicing, or accounting-related tasks - such as preparing or reviewing invoices, tracking payments, creating reports, and ensuring documentation is complete.
• Maintain and update SharePoint sites, ensuring documents, policies, and resources are accurate, organized, and easy to access.
• Manage sensitive and confidential information with the highest level of professionalism, discretion, and judgment.
• Drive continuous improvement of team processes and workflows, identifying opportunities for efficiency, standardization, and enhanced collaboration across the EA Team.
• Proactively anticipate executive and team needs, providing solutions, prioritizing requests, and supporting strategic initiatives to enable smooth operations and informed decision-making.

SKILLS & QUALIFICATIONS REQUIRED:

• The ideal candidate must have minimum 5 years of experience providing executive-level administrative, operational, or team coordination support in fast-paced, complex, multi-stakeholder environments.
• The ideal candidate must have hands on experience with MS TEAMs, SharePoint, OneNote, PowerPoint, Word, Excel, Concur, and MS Forms.
• The ideal candidate must have proven track record of managing multiple priorities and projects simultaneously, consistently delivering high-quality results with accuracy, discretion, and professionalism.
• The ideal candidate must have previous experience in workflow design, process documentation, shared system management and scalable team operations.
• Must possess strong strategic foresight and initiative, with the ability to anticipate executive and team needs, drive follow-through, and support critical projects from start to finish.
• Must possess exceptional communication skills, both verbal and written, with the ability to engage confidently and professionally across all levels of the organization.
• Must have the ability to act as a trusted partner to senior leadership, providing proactive solutions, informed guidance, and support on strategic initiatives.

LOCATION:

This is a hybrid role. The person in this role will be required to work out of Milliman's Seattle office at least 3 times a week. This job posting is expected to close on August 17^th, 2026.

COMPENSATION:

The overall salary range for this role is $82,455 - $131,905. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

ROLE CLASSIFICATION:

This is a fulltime, non-exempt overtime eligible role; overtime eligible after 40 hours of work with prior approval from the reporting manager.

BENEFITS:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic
• Employee Assistance Program (EAP) - Confidential support for personal and work-related
• 401(k) Plan - Includes a company matching program and profit-sharing
• Discretionary Bonus Program - Recognizing employee
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per
• Family Building Benefits - Includes adoption and fertility
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility
• Life Insurance & AD&D - 100% of premiums covered by
• Short-Term and Long-Term Disability - Fully paid by

ABOUT MILLIMAN:

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman's commitments to our people, inclusion, and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

EQUAL OPPORTUNITY:

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.