Bilingual Customer Service Representative II

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

Pay Range: $15.54- $19.25 ( Depending on qualifications and experience)

Work Schedule: Monday through Friday 7:00AM - 5:30PM and Saturday 7:00AM - 3:00PM. Staff is rotated to work on some Saturdays.

Essential Duties and Responsibilities

• Process customer transactions utilizing specialized scale software.

• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.

• Conducts charge, check and cash customer transactions.

• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.

• Provide entry level day-to-day administrative and business support.

• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.

• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.

• Prepare and maintain office files, including office filing

• Collect and organize data to generate reports, presentations, and assist with research and projects.

• Maintain department accounting records including invoices, expenses and office supply orders.

• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)

• Up to 1 year related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• Up to 1 year advanced study or training beyond the high school level

• 1-2 years administrative experience

Knowledge, Skills & Abilities:

• Basic skills in PC and systems application

• Good customer service and telephone etiquette skills

• Good organizational skills

• Good oral and written communications skills

• Ability to multitask

• Ability to adapt to various working environments

• Ability to work independently and/or in a team environment

• Ability to work under close supervision

• Bilingual

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.