Administrative Assistant

About Axle Logistics

Meet Axle Logistics: an award-winning logistics company that doesn't fit the mold.

We pride ourselves on changing the industry standard and setting a new tone in the logistics field. Ask our current employees what it's like to work here, and you'll hear words not often used to describe a logistics shop: energetic, contagious, addicting, inspiring, meaningful, rewarding, and fun.

At Axle Logistics, we strongly embrace the entrepreneurial spirit and have a passion for providing real opportunities to ambitious professionals who share our energy and competitive nature. Whether you're a recent college graduate or a seasoned business professional looking for a career change, we can provide you with a path for success through our comprehensive training program, professional development process, and unlimited access to a dynamic leadership team with years of experience in the industry.

We love to see each other win. Positive attitudes produce positive results, and that spirit is the foundation of everything that we do.

About the role

Who We Are:Axle Logistics is a leading third-party logistics provider headquartered in Knoxville, TN. We specialize in providing innovative and comprehensive supply chain solutions to our clients across various industries. Our team is dedicated to delivering exceptional service and driving success through our expertise, technology, and personalized approach.

What is the opportunity?

Axle Logistics is seeking an Administrative Assistant who will play a pivotal role in creating an outstanding first impression for our clients, visitors, and employees. You will be responsible for managing the front desk operations, ensuring a smooth and efficient flow of guests, and providing excellent customer service to all who interact with the company. Your professionalism, friendly demeanor, and attention to detail will contribute to the positive atmosphere that defines Axle Logistics.

What you'll do

• Greet and welcome guests, clients, and employees with warmth and professionalism, offering a hospitable experience from the moment they arrive.
• Manage the reception area, maintaining a neat and organized workspace that reflects the company's values and image.
• Handle incoming calls, directing them to the appropriate personnel or department, and providing necessary information when needed.
• Coordinate and schedule appointments, meetings, and conference room reservations, ensuring efficient use of meeting spaces.
• Manage incoming and outgoing mail and packages, accurately distributing them to the respective recipients.
• Assist and execute with administrative tasks, including data entry, filing, and maintaining records as needed.
• Coordinate with other departments to ensure smooth communication and facilitate internal requests.
• Respond to inquiries from clients and visitors, offering knowledgeable and courteous assistance or routing the inquiries to the appropriate department.
• Maintain office supplies and inventory, placing orders when needed to ensure the smooth functioning of daily operations.
• Stay informed about the company's services, recent developments, and promotions to provide accurate and up-to-date information to clients and visitors.
• Uphold confidentiality and security protocols, especially when dealing with sensitive information and client data.
• Assist and execute with special projects and events, as requested by management or other team members.

Qualifications

• High school diploma or equivalent; additional relevant qualifications or certifications are a plus.

• Proven experience as a receptionist or in a customer-facing role, showcasing excellent customer service and communication skills.

• Exceptional interpersonal skills with the ability to communicate professionally and courteously, both in person and over the phone.

• Proficiency in using office equipment, including phone systems, computers, and related software applications.

• Strong organizational skills and attention to detail, ensuring accuracy and efficiency in handling tasks.

• Ability to handle multiple tasks simultaneously and remain composed under pressure.

• Reliable and punctual, maintaining a professional appearance and demeanor at all times.

• Demonstrated ability to work both independently and collaboratively within a team-oriented environment.

• Familiarity with the logistics industry or related fields is a plus, but not required.