Senior Manager, Voice Surveillance

Macquarie Global Services
life insurance, vision insurance, parental leave, long term disability, 401(k), remote work
United States, New York, New York
125 West 55th Street (Show on map)
Dec 08, 2025
This role offers the opportunity to lead a global surveillance program at the forefront of regulatory technology and risk management. You'll gain exposure to senior stakeholders, cutting-edge tools, and large-scale projects across multiple regions. We support your professional growth with flexible working arrangements and a diverse, inclusive team culture. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Press space or enter keys to toggle section visibility As the Global Voice Surveillance Lead, you will oversee the design, execution, and continuous improvement of our voice surveillance program across all regions. You'll ensure surveillance controls are robust, regulatory expectations are met, and the program adapts to new risks and communication channels. Your role will involve partnering with stakeholders in Compliance, Technology, Front Office, Operations, and Internal Audit to deliver high-quality surveillance outcomes. You will also lead key projects, manage regulatory deliverables, and drive enhancements using emerging technologies. Salary range for this position: $168,000 - $180,00/Year. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. You may also be eligible for an annual discretionary incentive compensation award. You can further read about the full spectrum of benefits we offer our people listed below. What you offer Press space or enter keys to toggle section visibility Minimum 5 years' experience in Compliance, Surveillance, Operational Risk, or related financial services functions. Strong knowledge of global trading rules, market conduct, and voice recording regulations. Hands-on experience with voice surveillance technologies, speech-to-text engines, alerting tools, or communications surveillance systems. Proven ability to lead large-scale initiatives and work effectively with senior stakeholders across global teams. Exceptional communication, analytical, and problem-solving skills, with a track record of presenting complex information clearly. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer Press space or enter keys to toggle section visibility At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave 20 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers 2 days of paid volunteer leave and donation matching Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About the Risk Management Group Press space or enter keys to toggle section visibility Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie's material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, market risk, operational risk, aggregate risk and prudential, and central. Empowering all kinds of bright and driven people Press space or enter keys to toggle section visibility We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.