Client Solutions - Legal Spend Management

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Mitratech'sLegal Spend Management team is seeking aDirectorto oversee a portfolio of clients for ourManaged Bill Review (MBR)solution. Thisindividual contributorroleis responsible fordriving client success, achieving definedgoalsand ensuring delivery of the full MBR value proposition.

The Director will act as the primary owner of client relationships, fostering engagement and satisfaction. The ideal candidate will possess a broad understanding of MBR practices, credibility within the legal, insurance, and business communities, and alignment with industry standards and client accounts.

Essential Duties & Responsibilities:

• Own and manage client relationships across an assigned portfolio

• Prepare and communicate complex analytics clearly to senior client stakeholders

• Deliverlegal spendanalytics(monthly, quarterly, annual, and ad hoc)

• Driveclientadoption and engagement through onboarding,trainingand analytics

• Maintain regular contact with key decision makers and stakeholders andleadstewardship meetingswhere appropriate

• Collaborate with theMBRteam on day-to-day client requests, including attending status meetings and escalating service issues where appropriate

• Articulate client needs andobjectivesand collaborate cross-functionally to develop solutions and drive resolution ofidentifiedissues, escalating where needed.

• Ensureclientobjectivesare clearly documented and activelymonitoredfor progress toward achievement.

• Ensuretimelyapproval of all project documents, specifications, change requests, test results, and deliverables, whilemaintainingbudget and timeline compliance

• Recommendimprovements to the customer lifecycle and internal processes

• Partner with product and engineering teamson design and testing priorities

• Execute corrective action plans forat-risk clients and track results, following escalation procedures whereappropriate(stakeholderinterviews, etc.)

• Stay current onMBRproducts/services and industry trends

• Travel to client sites as needed

Requirements & Skills:

• Proficient inMS Office and/or Google Suite

• AdvancedExcelskills (pivot tables and macros)

• Strong organizational skills to manage action items across 20 - 30 enterprise clients

• Skilled in building senior-level relationshipsand influencing stakeholders

• Ability to prioritize and execute in a fast-paced environment

• Experienced in building customer relationships using remote communication tools (phone, video, web training).

• PracticalknowledgeofSQLand report writing

• Analytical, process-oriented mindset

• Excellent communication and analytical skills; able to simplify complex concepts

• Confident presenter and trainer for group sessions

Education:

• Education: Bachelor's Degree Preferred

• 3+ years of Experience in Customer Facing role in the Enterprise Software Industry

• Preferred experience in either the legal, claims, or risk and insurance industry

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USD

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit:everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.