Senior Product Technical Support Engineer (hybrid)

What you will do

Johnson Controls is hiring a Senior Product Technical Support Engineer to support our YORK Airside Technical Services (ATS) team. We help clients respond to their building efficiency needs by supporting their industrial and commercial airside units (AHU) at various locations across the globe. The Senior Product Technical Support Engineer will support our Field Sales & Service organization for Largo VAV/FCU Enviro-Tec equipment across all our product offerings, which include Variable Air Volume Terminals, Fan Coil Units, and Air Handling Units. This position is a hybrid position based in Largo, FL. Candidates must be commuting distance to the facility, or able to relocate.

How you will do it

• Provide technical support to the Field Sales & Service organization in a consistent manner across all product offerings.

• Provide day-to-day technical support of the products to Field Sales & Service organization via site visit, phone, or email

• Participates with literature team with the creation and revision of technical service bulletins and, service letters

• Participates with the warranty team on warranty claim discussions.

• Interactions with quality management and engineering on product issues and product improvements

• Crafts novel solutions with measurable value for existing and potential customers; experiments with new ways to tackle work problems and seize opportunities that result in outstanding and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to optimally address problems and capitalize on opportunities

• Places a high priority on the internal or external customer's perspective when making decisions and acting; implementing service practices that meet the customers' and own organization's needs

• Participates in the Product Development Process

• To develop and maintain " a customer for life" we provide technical support to customer sites if required

• Must adhere to all safety and personal protection requirements

• Trouble shooting HVAC/R units over the phone

• Send wiring diagrams needed for units that are not working

What we look for

Required

• Bachelor's Degree in Engineering or a related Technical/Scientific field

• 8+ years experience (with a Bachelor's degree) or 14+ years of technical experience with a knowledge of HVAC&R products in lieu of a Bachelor's degree

• Able to analyze and solve complex product system problems

• Understanding of fan powered terminals and understanding of application of parallel vs. series flow units

• Understanding of the refrigeration cycle

• Knowledge of HVAC&R products

HIRING SALARY RANGE: $100,000 - $135,000 (Salary to be determined by the education, experience, knowledge, skills, andabilities of the applicant, internal equity, location and alignment with market data.) This role offers acompetitive Bonus plan that will take into account individual, group, and corporate performance. Thisposition includes a competitive benefits package. For details, please visit the About Us tab on the JohnsonControls Careers site at https://jobs.johnsoncontrols.com/about-us