Manager of Clinical Services

Essential Job Duties:

• Lead the hospital's inpatient Social Services Department including personnel management, departmental growth and development, regulatory compliance, and patient treatment and satisfaction
• Serve as a member of the Management Team and provide a clinical aspect to the facility's goals and objectives
• Ensure department remains survey ready for various regulatory reviews, including The Joint Commission
• Partner closely with the Outpatient Program Managers and the Nursing Department to ensure patients appropriately receive services
• Conduct psychosocial assessments to document patient history and identify preliminary issues for treatment focus by interviewing the patient and their family members
• Participate in the development and implementation of treatment plans, ensuring that concise, realistic care plans are carried out
• Provide individual, group and family process-oriented therapies as well as conduct other didactic groups using various professional treatment modalities
• Document treatment provided to patient in medical record legibly and in a timely manner
• Develop and coordinate an individualized discharge plan for the patient by utilizing the treatment team and chart information to determine aftercare needs. Identify and assess family or community resources such as group homes, or mental health practitioners to meet patient's aftercare needs
• Serve as fiscal manager for the department by managing FTEs and overseeing scheduling and timekeeping

Other Duties and Responsibilities:

• Service as Administrator On Call
• Report all accidents immediately and provide effective timely corrective action on all accidents
• Will adhere to all safety policies and safe work practice
• Will adhere to all hospital policies and procedures
• Perform other duties as assigned
• Exhibit Service Excellence and support facility internal and external customer service standards

Staff Development Requirements

Employee will participate in General Hospital Orientation and Department / Job Orientation, including competencies for this position. Handle With Care training is required. Will attend all hospital safety trainings.

Every year, employees must participate in Dover Behavioral Health System's annual staff requirements, including testing for Tuberculosis. Staff members must attend all mandatory in-services and are encouraged to participate in activities that enhance their professional growth and development.

Employees will receive performance appraisals/evaluations after 90 days and then annually.

Physical and Mental requirements of Job:

Able to stop, crouch, reach, walk, and stand for sustained periods of time; use extremities to press against something with steady force, as well as pull objects, using extremities to draw, drag, haul, or tug in a sustained motion; able to feel, grasp, and finger objects and lift them from a lower to higher position or horizontally from one position to another; express and exchange ideas via spoken or written work to convey detailed information in an audible and quick manner, able to make fine discriminations in sound and to perceive the nature of sounds with no less than a 40lb loss @Hz, 1,000 Hz and 2,000 Hz, with or without correction; able to substantially move wrist, hands and/or fingers in a repetitive motion.

Must be able to exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and occasionally exert up to 50 lbs. of force.

Visual Acuity:

Visual acuity required adequate for preparing and analyzing data and figures, accounting, transcription, characters on computer terminals, reading, and visual inspections necessary.

Physical Surroundings:

The worker is not substantially exposed to adverse environmental conditions.

Emotional or Mental Stress:

Must be able to work with several distractions including light conversations. Must be able to deal with aggressive, hostile and irrational behaviors of patients. Must be able to respond immediately in crisis situations concerning patients and/or family members.

The worker may be subjected to environmental conditions that occur inside and outside via routine travel; much work, however, occurs inside under typical hospital conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.