Internal Communication Specialist Senior - Communications

Summary:

The Internal Communications Specialist Senior is responsible for enhancing the communication of CHRISTUS Health and engaging its Associates by working closely with the Internal Communication Manager, Vice President of Communications & Public Affairs, Cabinet Executives, with a particular focus on IM, including, but not limited to, the Senior Vice President and Chief Information Officer, the Vice President and Chief Information Security Officer, and Marketing/Communications Directors. The Internal Communications Specialist will be responsible for understanding the effects of system-wide changes on internal stakeholders and groups and designing communication strategy, plans and materials to address these changes. This includes a special focus on technology changes, but may include other specialized areas of focus as well. In addition, the Specialist will assist with communication strategy and materials for Information Management, one of the largest corporate departments. The Specialist may also draft strategy for and communication materials to disseminate information regarding other change initiatives and internal projects, such as technology and process upgrades and department-specific changes. The Specialist will organize, plan and update internal communications and promotions, including rolling out potential changes to organizational structures, tracking stakeholder readiness and regional and system Associate engagement, and working across teams to serve as the communications expert for technology changes. The Specialist also prepares and distributes communications for key internal constituencies, including newsletter articles, internal memos and bulletins, internal digital bulletin boards, talking points, system-wide annual reports and more. In addition, as many hospital Associates do not access their email regularly, the Specialist will be responsible for developing new tools and systems to engage Associates where they are, ensuring that the right message is delivered to the right people at the right time in the right way. In an effort to further improve the Associate culture within CHRISTUS' system office, the Specialist will also assist with activity planning for Associates. This includes, but is not limited to, holiday functions, Associate outings, quarterly activities, blood drives and more. The Specialist is in a position to interface daily with various publics and constituents, including senior leadership at the system and regional levels, Communications Council, physicians, community and political leaders and CHRISTUS Associates. The Specialist will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations and patient information. The Specialist is called upon to make significant judgments calls in relation to materials prepared for Associates and external audiences that represent CHRISTUS positively and consistently.

Responsibilities:

• Serve as an internal communications consultant to CHRISTUS regions and other system departments on communication related to changes in process or technology, print collateral, issues management and communication strategy as needed
• Work with Cabinet Executives to socialize change, with a particular focus on IM needs, especially related to new technology or technology updates
• Work with IM and Health Informatics leaders, including the VP/CMIO, to ensure appropriate understanding of regulatory requirements inside the organization to support achieving compliance with regulations, as well as work to receive all available associated incentive payments and avoid potential penalties
• Write and edit a variety of internal and external communications, including but not limited to, system newsletters and news releases, internal memos and bulletins, SharePoint news articles and web pages and communications/presentations for internal meetings and special events
• Work collaboratively with members of the system communications team and CHRISTUS Marketing/Communications Council to ensure that relevant content is disseminated effectively through appropriate system communication channels

Requirements:

• Bachelor's Degree required

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time