Shared Services Centralized Operations Associate

Are you a Shared Services Centralized Operations Associate looking to join one of the top companies in the Banking industry?

Are you looking to further your career and grow?

Do you have experience using pertinent word processing and spreadsheet software?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite for our client in Wilmington, DE. Interested?

Here's what you'd do:

• Provides internal and external client support as a member of the Premier Services team of Shared Services.
• Provides technical, functional and operational support, including transactional processing and problem resolution.
• Support various Worldwide Integrated Services Delivery (WISD) online portals.
• Provide retail banking account set up and maintenance support for Global Capital Markets (GCM) and other internal WISD departments.
• Facilitate funds transfer and fee refund requests.
• Provide informational support for specific Global Capital Markets (GCM) deals; record privacy preferences for Worldwide Integrated Services Delivery (WISD) clients.
• Respond to client requests by phone, service ticket and email which vary in complexity for resolution.
• Act as a liaison between the client, relationship team and operational staff for issue resolution.
• Follow department customer service standards when interacting with internal and external clients.
• Participate on projects impacting Shared Services including independently testing system releases and enhancements.
• Provide input in creation and updates for unit work policies and procedures.
• Maintain and produce accurate records and documentation for audit and internal reporting purposes.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the client's brand.
• Maintain client's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• This position is responsible for providing first line contact for internal and external clients with inquiries and problem resolution for specific products and services offered by Worldwide Integrated Services Delivery (WISD).
• The Associate provides centralized support with online tools, paying agent activities and various operational needs.
• This first line support provides high touch, individualized customer service to maximize client return and experience.

Here's what you'll get:

Pay: $ 27.24 - $ 45.40 /hr

Hours: 40 hrs / Week

Length: Temporary (3 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills:

• High School Diploma or GED.
• Minimum 5 years of experience operating in a team environment.
• Minimum 5 years of experience using pertinent word processing and spreadsheet software.

Preferred Skills:

• Associate Degree
• Bachelors Degree in Business or Finance or Accounting.
• Good problem-solving skills.
• Good written and verbal communication skills.
• Good Customer Service skills.
• Ability to work under time constraints.
• Online application support experience.
• Knowledge of Bank systems.
• Knowledge of Bank culture.
• Detail-oriented.
• Client phone support
• Technical support for password resets
• Customer service

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.