IT Support Analyst - On-Site Support

Position Summary

This position is a full-time temporary position with a duration lasting no longer than 12 months at 40 hours/week, providing basic level PC desktop IT support services to UI Health Care. Work schedule will be Monday through Friday, 8:00am - 5:00pm.

Responsibilities

* Backup and reimage computers utilizing various central management tools and techniques.

* Works within a centrally managed healthcare enterprise IT environment including clinical, critical care, research, and departmental spaces.

* Interacts with all levels of UI Health Care personnel, potentially including patients and visitors.

* Works closely with peer technicians and teams promoting collaboration and consistent service delivery.

* Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT.

* Exercises all workflows while maintaining state and institutional policies, contributing to the support of organizational objectives.

Required Qualifications

* Bachelor's degree in related field or an equivalent combination of education and related experience

* Experience (typically 6 months to 1 year) supporting desktop workstations running Windows 10/11 and M365

* Ability to move and install IT equipment up to 50 lbs

* Excellent written and verbal communication skills

* Customer Service Experience

* Ability to drive to remote facilities to deliver, move, install, and troubleshoot IT equipment.

* A valid driver's license and ability to meet and maintain UI Fleet Safety Standards.

Desired Qualifications

* Experience creating and utilizing technical process documentation

* Demonstrated ability to disarm escalated situations and/or difficult customers

* Experience supporting a wide array of connected peripheral equipment

* Experience working in a health care or health industry environment

* Experience utilizing remote IT support tools

Compensation

Pay Range: $20.00 - $24.00/hour, dependent on education and experience

Contact

Trent Lawson

319-353-6590

Trent-Lawson@uiowa.edu

Application Instructions

Please send a resume and letter of interest to Trent Lawson at Trent-Lawson@uiowa.edu.

Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.