Technical Content Specialist - AI/DC/GPU Product Documentation

THE PERSON:

We are looking for a Technical Content Specialist who combines strong technical writing skills with the ability to leverage modern tools-including AI-to deliver world-class documentation. This role is ideal for someone who thrives on collaboration, can distill complex engineering concepts into clear, actionable content, and is passionate about improving documentation processes through innovation. You will work closely with subject matter experts (SMEs), engineers, and product teams to create accurate, user-focused content that supports hardware, software, and system-level solutions.

Who You Are:

You are a clear and detail-oriented communicator with a strong passion for technology and precision. Beyond technical expertise, you excel at fostering collaboration, asking insightful questions, and transforming complex concepts into content that is concise, engaging, and easy to understand.

You thrive in dynamic environments, manage multiple projects with confidence, and leverage AI-powered tools to streamline workflows and elevate content quality. Your curiosity drives continuous learning, while your organizational skills ensure that even the most intricate information is structured and accessible.

This role calls for someone who values communication as much as technical depth-someone who can draw out (amplify) critical insights from subject-matter experts and craft documentation that empowers users.

KEY RESPONSIBILITIES:

• Collaborative Content Creation: Work closely with SMEs to gather technical information and translate complex engineering concepts into clear, user-friendly documentation.

• Content Development: Author and edit technical documents such as installation guides, release notes, service action guides, and product specifications.

• AI-Enhanced Writing: Leverage AI-powered tools to accelerated and optimize technical content while maintaining accuracy and compliance.

• Process Facilitation: Drive documentation through review and approval cycles, ensuring compliance with internal standards and timelines.

• Content Enhancement: Create diagrams, visuals, and multimedia to complement written documentation.

• Continuous Improvement: Identify gaps in existing content and propose innovative solutions to improve user experience and documentation quality.

PREFERRED EXPERIENCE:

• Experience authoring and editing engineering-level documentation for complex hardware or software systems.

• Exceptional interpersonal and communication skills, including the ability to ask clarifying questions.

• Experience working with Jira, Confluence, and HTML documentation.

• Knowledge of DITA and familiarity with component content management systems like IXIASOFT (CCMS).

• Demonstrated experience using AI-powered tools to accelerate documentation workflows, improve consistency, and enhance user experience.

• Strong organizational skills, attention to detail, and a passion for continually improving written content quality.

• Excellent written communication skills in English.

What We Value:

• Curiosity and Continuous Learning: A drive to explore new technologies, tools, and methods to improve documentation quality and efficiency.

• AI-Driven Innovation: Comfort with leveraging AI-powered tools to accelerate content creation, enhance consistency, and optimize workflows.

• Clear Communication: Ability to simplify complex technical concepts and present them in a way that is accessible and actionable for diverse audiences.

• Collaboration and Influence: A team-oriented mindset that fosters strong relationships with engineers, architects, and SMEs to extract critical insights.

• Ownership and Accountability: Commitment to delivering accurate, user-focused documentation and taking responsibility for the end-to-end content experience.

• Process Improvement: Passion for refining documentation processes and introducing best practices that elevate user experience and product adoption.

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