Nurse Manager - Emergency Department - Duke Raleigh Hospital

Summary:

• Manage and coordinate patient care and personnel needs
• Plan, develop, implement and evaluate ambulatory health care services, programs and activities
• Work Performed-manage multi-specialty nursing services delivered within a specific described herein, patients, staff
• Perform other related duties incidental to the work resolution clinic.
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical
• Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all
• Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired outcomes
• Promote education for patients, patient families, and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics
• Identify clinical operational needs; manage the appropriate level of equipment and supplies and monitors equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.)
• Collaborate with Health Center Administrator/Nurse Manager in determining the fiscal requirements of the specific unit; submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care
• Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem-solving, assertiveness, and support for team members, feedback, active listening and conflict Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Develop, document, implement and monitor written policies and procedures reflective of the ambulatory health care site mission settlement and objectives
• Manage specific clinic in the absence of HealthCare Administrator/Practice Manager; and be available on-call for emergencies involving the facility, staff members

Knowledge, Skills, and Abilities:

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization, and time
• Problem-solving and innovation
• Initiative financial savvy
• Active Listening, effective communication; identifying and recruiting top talent
• Develop and retain talent
• Showing support- teambuilding, conflict prevention, and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics

Minimum Qualifications:

• Education: Bachelor's degree in Nursing required; Master's degree in Nursing strongly preferred.
• Experience: Minimum of three years of nursing experience required; management experience preferred.
• Emergency Department experience required

Licenses and Certifications:

• Current or compact RN licensure in North Carolina required.
• BLS certification required.
• Crisis Prevention Institute Training must be obtained within three months of hire.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.