New 
Customer Service Representative
 Equiliem | |
 United States, California, Poway | |
 Nov 24, 2025 | |
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Customer Service Representative
Poway, CA 7am-4pm , Mon-Fri JOB DUTIES: * Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally. * Respond to customer inquiries regarding products, provide quotes and handle order entry. * Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met. * Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards. * Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics. * Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business. * Coordinate with production team on the manufacturing floor to ensure customer deadlines are met. SKILLS & EXPERIENCE: * Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred. * Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained. * Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows. #ZR | |