Technical Customer Support Professional (Geospatial Licensing)

Job Location: Westminster, CO

Our Division:Field Systems

Ready to be the crucial link that connects our customers to success in Field Systems?

What You Will Do

The Technical Customer Support role is crucial for providing quality technical assistance primarily to Trimble Geospatial Reseller staff. This role involves diagnosing, troubleshooting, and resolving software licensing and subscription issues, as well as hardware licensing and option provisioning. You will be a key player in addressing issues or working with other teams to resolve issues. Additionally, you may be required to contribute to product improvement by reporting design, reliability, and maintenance issues of the accompanying systems.

This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction, product saleability, and ongoing usage. You will work closely with a variety of technical professionals, gaining insights into complex systems. Your contributions will be essential in enabling our Resellers to successfully deploy our products, as well as maintaining customer satisfaction with our products

• Advanced Technical Support for Licensing and Product Provisioning
• Problem Analysis and Reporting
• Documentation and Knowledge Sharing

What Skills & Experience You Should Bring

• 2 years plus experience of related work experience
• Experience with Oracle applications
• Proven experience in providing technical support, ideally with software or hardware licensing.
• Troubleshooting and problem-solving skills.
• Proficiency in utilizing technical tools and resources.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with diverse teams and customers.
• Strong customer-centric mindset and dedication to delivering exceptional technical support.

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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