EFT Support Specialist

Position Purpose:

The EFT Support Specialist serves as a Subject Matter Expert (SME) for multiple functions within the EFT Services department. Core responsibility includes reading, interpreting, and responding to various types of legal orders served to the bank. The ability to ensure timely and accurate responses is critical to success. Other key responsibilities include supporting the EFT Services team processing various ACH returns, coverage for various wire transfer duties, and completing departmental help desk tickets. Instrumental in driving outcomes, attention to detail, good problem-solving skills, and accuracy working in a time sensitive environment are essential skills for candidates considering this role.

Key Accountabilities, Responsibilities and Expectations:

Court Orders Processing:

• Manage and ensure timely responses to garnishments, levies, and child support orders in compliance with regulatory requirements and internal policies.
• Review transaction history to confirm federally protected funds are not garnished.
• Scan and maintain electronic records of all court order documentation.
• Submit documents to EFT Services Manager for final review on orders requiring funds.
• Update the Bank's Core Processing Application to reflect bankruptcy notices.

Subpoena Processing:

• Receive, review, and log subpoena orders in compliance with regulatory requirements and internal policies.
• Research and compile documentation required to fulfill subpoena requests.
• Review and redact personal identifying information not relevant to the request.
• Submit finalized documents to Records Custodian for review and approval.
• Maintain both electronic and paper records for subpoena orders.

ACH/Wire Processing:

• Daily processing of incoming and outgoing domestic and international wires.
• Research and post incoming ACH return items, complete research and corrections related to customer ACH inquiries.
• Processes ACH deceased returns and reclamations.
• Daily reconciliation of various ACH internal and general ledger accounts
• Daily research and correcting transactional errors.
• All other duties assigned and any activities that support the key accountabilities.

Qualifications, Knowledge and Skills:

• Two years' experience in bank operation, or other related experience.
• High School Diploma or equivalent, with office administrative skills or certification.
• Strong customer service and problem-solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience in a time sensitive environment.
• Exceptional organization, time management and follow-up skills. Attention to details and accuracy required.
• Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
• Possess the ability and desire to cross train in many different job duties within the department.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 15 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.

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