Client Operations Delivery Analyst (Remote)

The application window is expected to close on: December 11th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The role can be performed remote from anywhere in the United States.

Here at Lifecycle Operations, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and Install Base/Contract understanding to deliver an Asset Management service tailored to our customers' specific needs. You will be the Trusted Advisor to both internal and external stakeholders, providing business insights on hardware and software in customer networks and managing account complexities and escalations.

The Asset Manager is responsible for driving desired business outcomes to the Stakeholders by achieving, monitoring and reporting Key Performance Indicators (KPIs) through effective installed base (IB) and contract management during the lifecycle of the engagement for both Hardware and Software/Licensing, as well as:

• Maintain and analyze customers' software and hardware inventory metrics, including license management, lifecycle management, and compliance, ensuring regular updates and data accuracy.

• Collaborate with account teams, partners, customers, and internal teams to gather information, assess asset management processes, and execute necessary data cleanup.

• Compile and map consumption metrics using telemetry and purchase history to provide accurate and actionable reporting.

• Act as the main point of contact for asset and contract management, delivering process optimization recommendations and translating analytics into business insights.

• Lead and participate in projects, provide periodic business reviews to leadership, and guide team members to align with organizational strategies and deliver superior services.

• You can work autonomously following Cisco process & policies.

• 5+ years of work experience, including analyzing, cleaning, interpreting and presenting (storytelling) data to Executives and/or to large audiences

• Business knowledge of data and database systems such as Power BI or Tableau.

• Advanced knowledge of Excel is required including proficiency in PivotTables and complex formulas

• Software/Licensing experience

• Understanding of Cisco internal IB Data and it's structure

• Ability to innovate new analytical models to provide business insight

• Database Program language/analyzing large dataset experience

• Dashboard experience

• Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughspot, etc)

• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though helpful

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.