Sales Support Specialist

SALES SUPPORT SPECIALIST

A to Z Wineworks, LLC is hiring a Sales Support Specialist to represent our Oregon brands of A to Z Wineworks, Erath, and REX HILL. This position supports, coordinates, and represents the company's commercial success, in collaboration with sales teams, distributors, and fulfillment warehouses to ensure efficient logistics and fulfillment. Responsibilities include the accurate and timely coordination of purchase orders and shipments. Active communication and effective relationship management skills are required to ensure efficient logistics and fulfillment.

Job Responsibilities:

Sales Ordering

• Accurately enter and review daily wine purchase orders, ensuring correct vintage, availability, pricing, payment terms, and shipping instructions.
• Process distributor wine orders, maintain product and pricing integrity and understand customer/country-specific requirements.
• Monitor and prompt timely shipment of sales orders; review shipment scorecard status weekly.

Logistics & Reporting

• Coordinate with sales teams, distributors, logistics partners, and fulfillment warehouses to ensure efficient order shipping and communication of order cycles.
• Research and resolve shipping issues, including shipping inquiries, shipping error claims, inventory reviews, and order corrections.
• Prepare and distribute weekly shipping logistics reports and weekly and monthly sales reporting.

Operations Support

• Respond promptly and professionally to inquiries via phone and email.
• Maintain comprehensive knowledge of products.
• Manage filing systems for distributor order packets and maintain accurate records.

Other duties and special projects as required, and at the discretion of the Company.

Position Requirements:

• Associate's degree or equivalent combination of education & experience
• 2+ years of prior experience in sales support, inventory, or logistics preferred; other roles requiring high attention to detail within high volume
• Wine industry experience preferred but not required
• Proficient in Microsoft Office suite, with emphasis on Excel, Outlook, Word; experience in enterprise reporting system preferred

Physical Requirements:

• Ability to stand or sit while operating a computer for extended periods.
• Close vision for reading screens and documents; ability to focus on computer monitors for prolonged periods.
• Ability to hear and speak clearly for phone and video calls, including in environments with moderate office noise.
• Ability to lift, move, and carry up to 50 pounds on occasion.
• Work is primarily performed in an office environment; may occasionally require work in warehouse or manufacturing areas.
• This hybrid role will require onsite presence at the REX HILL winery located in Newberg, Oregon 2 - 3 days per week.

Your Compensation:

$25.00 - $28.00 per hour.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Other Benefits:

We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health, Life, Vision, Dental, and Short-Term Disability.
• Paid time off programs including vacation, personal/sick and holiday pay.
• 401k with company match.
• Generous employee wine & merchandise discounts.

The Oregon brands of Ste. Michelle Wine Estates (SMWE) include A to Z Wineworks, REX HILL and Erath. These three wineries, established 20, 40 and over 50 years respectively, have independently earned reputations for creating classic Oregon wines of quality and value. The SMWE group of wineries include some of the finest wines in the world and we truly value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

A to Z Wineworks, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

A to Z Wineworks, LLC participates in E-Verify. E-Verify is a United States Department of Homeland Security website that allows businesses to determine the eligibility of their employees to work in the United States. Please visit the following website for additional information: https://www.e-verify.gov/about-e-verify/what-is-e-verify

Proficient in Microsoft Office suite, with emphasis on Excel, Outlook, Word; experience in enterprise reporting system preferred (required)
2 years: 2+ years of prior experience in sales support, inventory, or logistics preferred; other roles requiring high attention to detail within high volume (required)