Senior Specialist, Telecom

National Grid is hiring Senior Specialist for our Telecom department in Worcester, Northboro, or Millbury MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The System Administrator, OT Senior Specialist is responsible for managing and maintaining the Operational Telecom Core Zone at National Grid, overseeing network servers, firewalls, and technology tools. This role ensures system performance, security, and compliance with regulatory frameworks while providing support to internal and external customers. The specialist will also manage technical documentation and assist in the operation of telecommunications systems, contributing to the reliability of power system operations.

• Primary administrator of OT network management system of servers and clients. Assist in maintaining National Grid's Operational Telecom Core Zone. This includes all firewalls, server hardware, and windows patching; including, but not limited to:
  • Manage network servers and technology tools.
  • Set-up user accounts and workstations.
  • Monitor performance and maintain systems according to requirements.
  • Ensure security through access controls, back-ups, and firewalls.
  • Manage the database of associated systems including fiber, microwave, SCADA / RTU, and land mobile radio.
  • Assist IT and Network Control Centers in maintaining northbound SNMP interfaces between servers and various SNMP managers.
• Manage repositories with technical documentation, manuals, and group policies.
• Operat in accordance with regulatory frameworks and business / IT policies.
• Receive and respond to internal and external customer calls as needed.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Analyze normal / abnormal operating conditions utilizing network management systems and other resources, and initiate emergency procedures when the system is in abnormal or alarm condition.
• Ability to perform tasks in a collaborative, matrix working environment of operations management, users in the primary and backup control centers, internal and external customers on the network, including Telecom Engineering, project, or product specialists, IT / CNI, ISO, neighboring utilities, and senior staff.
• Implement measures and controls that ensure reliability of power system operations and control, including specialized electric utility equipment such as RTUs (Remote Terminal Units), intelligent electronic devices (IEDs), and power system communication protocols (e.g., DNP3, IEC 61850), energy management systems (EMS), and supervisory control and data acquisition (SCADA) systems.

• Minimum of an Associate's Degree in Engineering or Engineering Technology, Information Technology, Computer Science or a related discipline required
• Minimum of 1-2 years' experience as a System Administrator, Network Administrator, or similar role within a Utility or Network Operations Center required
• Professional certification (e.g. Cisco, Microsoft, COMPTIA, Unix/Linux) is a plus.
• Ability to obtain a passing personnel risk assessment, CEII, and NERC CIP clearance.
• Hands-on experience with LAN/WAN networking; including, but not limited to: subnets, VLANS, and routing/routed protocols preferred
• Strong knowledge of telecommunications systems, protocols, and technologies.

Salary: $122,000 - $143,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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