New

Customer Service Representative

Vaco
$17.00 - $18.00 / hr
remote work
United States, Indiana, Greensburg
Nov 22, 2025
Vaco has partnered with a client in Greensburg, Indiana to hire a Customer Service Associate. We're looking for friendly, patient, and customer-focused individuals to join a growing call center team. In this role, you'll help customers with everyday banking questions-things like online banking support, account balances, debit card issues, and general inquiries. This position is great for anyone who enjoys solving problems, staying busy, and creating positive experiences for customers. No banking experience required-training is provided! What You'll Do Answer incoming customer calls and provide helpful, accurate information Research account issues and find solutions Assist with basic transactions and account updates Stay up to date on products, tools, and procedures Focus on first-call resolution and delivering excellent service Identify and route sales opportunities when appropriate Schedule & Work Environment As a contractor (first ~6 months): Hours: Monday-Friday, 8:00am-5:00pm Onsite: Fully onsite in Greensburg, IN No weekends during the first 6-8 weeks After conversion to full-time: Shift: 12:00pm-8:00pm (required and not negotiable) Rotation: Approx. 2-3 Saturdays every 8 weeks (weekday off provided the same week) Remote Options: Hybrid or remote may be available based on performance after several months What Makes Someone Successful in This Role? Enjoys helping people and providing great customer service A natural problem-solver-someone who likes figuring things out Comfortable working on a computer and navigating multiple screens Coachable, positive, and able to stay focused in a fast-paced environment Able to handle a steady flow of incoming calls (50-60 per day) Why You'll Love This Job Supportive, experienced manager Great training and clear expectations Team culture values problem solving and customer satisfaction Opportunity to grow into hybrid or remote work Stable schedule with guaranteed full-time hours Requirements High school diploma or GED Strong communication and customer service skills Ability to work onsite for the first 8-12 months Must live within 60 miles of Greensburg, IN Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.