Software Consulting Engineer Technical Leader

The application window is expected to close on 12/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Members of the TAC organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Only U.S. Citizens will be considered for this position.

Meet the Team

We're a team of passionate technologists committed to empowering customers by resolving technical challenges and ensuring a seamless experience with the AppDynamics product suite. From deep technical troubleshooting to improving product usability, we serve as trusted advisors to some of the world's most prominent enterprises. We're known for rolling up our sleeves, diving deep into problems, and driving innovation through smart automation and collaboration.

Your Impact

As a Software Consulting Technical Leader, you'll be a key player in diagnosing and resolving complex technical issues that arise between AppDynamics software and a wide variety of system environments. Your role goes beyond traditional support-you'll develop tools, educate teammates, and improve product stability while ensuring customers receive the highest level of technical guidance. This is an exciting opportunity to work with cutting-edge technologies and make a direct impact on customer satisfaction and product quality.

*Identify, troubleshoot, and document complex interactions between AppDynamics software and underlying systems (OS, hardware, storage, networking, TLS, databases)

*Provide customers with guidance on sizing and configuration best practices for AppDynamics platform components

*Respond to customer inquiries regarding installation, configuration, and operation of AppDynamics products

*Build and enhance internal tools to automate support processes and increase efficiency

*Mentor team members to reduce technical gaps and lead escalations requiring senior expertise

*Perform root cause analysis, collaborate with development to report bugs, and lead efforts to enhance product quality and reduce recurring issues

Minimum Qualifications:

* Proficiency in Linux system administration (RHEL or CentOS preferred)
* Hands-on experience with cloud environment and Kubernetes
* Strong skills in writing and executing basic SQL queries
* Skilled in identifying root causes by analyzing logs, thread dumps, and Wireshark captures

Preferred Qualifications:

* Strong communication and team collaboration skills
* Prior experience in customer-facing
* Ability to troubleshoot Java TLS, JVM internals, networking, and database issues
* Ability to read and understand one programming language
* Bash/Python scripting experience
* Bachelor's degree in computer science, Engineering, or related field

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.