Manager, Client Innovation, GISI Ignite

Manager,
Client Innovation, GISI Ignite

About GISI Ignite and Palladium:

GISI Ignite is the company's centralized technology and innovation
team, built to strengthen how our operating companies deliver projects and
adopt emerging tools. We develop scalable platforms, drive workflow
modernization, and provide expert guidance on AI, data, and digital solutions.
Our team brings deep global experience and works side-by-side with operating
companies to design, build, and implement technology that elevates performance
and enhances the services we bring to clients.

Palladium, a GISI company, works to design, develop and deliver
positive impact on the lives and livelihoods of people around the globe;
broaden access to health, water, power, and infrastructure; build enduring,
sustainable, and transformative institutions and market systems to address
global challenges; and conserve the natural world. We operate in over 90
countries and have a workforce of 2,000 talented, motivated, and diverse staff around
the world. This role is hired through Palladium, the operational platform
for Ignite.

This Opportunity:

The Manager, Client Innovation is a client-facing leader
responsible for coordinating and delivering innovation initiatives across
GISI's priority sectors, including Critical Minerals & Energy,
Education, Utilities, and Healthcare.

This role serves as the connective tissue between strategy and
execution - translating client needs into structured work plans, guiding
solution development, and ensuring multidisciplinary teams deliver high-quality
outcomes. Managers apply systems thinking and a multi-disciplinary
problem-solving approach to analyze client ecosystems, design solution
concepts, and oversee pilot implementations.

Managers operate confidently across multiple projects, balancing
client engagement, delivery leadership, and internal coordination. They play a
key role in shaping the client experience and advancing GISI Ignite's
innovation capability across regions and operating companies.

Location and Compensation:

The is a hybrid position based out of GISI's Newport Beach, CA
office with potential client travel.

For our prospective employees in the United States, please note
that the full-time equivalent annual base salary for this position is expected
to range from $120,000 to $150,000, and successful candidates may also be
eligible for additional, variable incentive compensation dependent on the role.
For part-time employees, the salary will be prorated based on the actual number
of hours worked.

Please be advised that a final salary offer will be based on
various factors, including but not limited to your qualifications, education,
experience, skills, seniority, performance, and GISI/Palladium's business or
organizational needs.

If you have any questions or concerns regarding the compensation
for this position, please do not hesitate to reach out to us. We value your
interest in our company and appreciate the opportunity to discuss this
opportunity with you.

Reporting Lines:

The role reports to the Client
Innovation Director - US/APAC/MENA-Europe

Primary
Roles and Responsibilities:

Client Engagement & Advisory

• Build trusted relationships with mid- to senior-level client stakeholders across energy, utilities, education, and institutional environments
• Lead discovery activities-including interviews, workshops, and field assessments-to surface operational challenges and transformation needs
• Support Senior Managers in identifying cross-sector patterns, strategic themes, and high-impact innovation opportunities
  

Solution Design & Innovation Delivery

• Lead development of innovation concepts, transformation pathways, and solution requirements
• Apply systems thinking to diagnose pain points, map system interdependencies, and identify actionable leverage points
• Use a multi-disciplinary approach to evaluate people, process, technology, and governance components of potential solutions
• Develop prototypes or low-fidelity software concepts when needed to illustrate solution value

Program Management & Execution

• Oversee day-to-day delivery of innovation engagements, coordinating workstreams across GISI operating companies and technical teams
• Develop detailed project plans, manage dependencies, track milestones, and ensure alignment with client expectations
• Identify risks, issues, and mitigation strategies, escalating complex challenges appropriately
• Ensure quality and consistency in deliverables and client communications

Team Leadership & Collaboration

• Provide coaching, structure, and direction to Senior Consultants and Consultants
• Foster cross-functional collaboration, ensuring input from engineering, analytics, operations, safety, and technology experts
• Contribute to development of methodologies, frameworks, and playbooks that strengthen team capabilities and support scalable delivery

Analysis, Insights & Reporting

• Lead preparation of client-ready deliverables including assessments, business cases, process maps, and solution architectures
• Track engagement KPIs, client satisfaction, and pilot outcomes to inform future phases of work
• Generate insights on market trends, client needs, and technology developments that may influence GISI's innovation priorities

Essential
Criteria:

• 6-9 years of experience in
  consulting, innovation, digital transformation, or operations-focused
  roles
• Bachelor's degree in
  Engineering, Business, Technology, or related field; Master's degree
  preferred
• Strong experience with
  multi-disciplinary problem solving, systems thinking, and structured
  analysis
• Demonstrated comfort working
  across asset-intensive or institutional sectors (energy, utilities,
  education, healthcare, safety)
  

Core
Abilities Required:

• Operates fluidly between strategic framing and hands-on delivery, providing clarity, structure, and direction to teams and clients
• Thrives in multi-stakeholder environments, translating diverse inputs into coherent solutions and action plans
• Builds trust-based relationships through credible facilitation, thoughtful problem solving, and reliable execution
• Champions innovation as a system of continuous improvement, helping clients embed practices, capabilities, and cultural readiness
  

Skills:

• Design Thinking Practitioner / Agile Certified or Equivalent Experience
• Systems Mapping and Scenario Planning (proficient)
• Software Prototyping Tools (Figma, PowerApps, Cursor/Windsurf, Miro, or similar)
• Data Analytics & Visualization Tools (Power BI, Tableau, Excel)
• Proven ability to lead
  workstreams, manage client interactions, and deliver complex,
  cross-functional initiatives
  

Applications
will be accepted on a rolling basis. We encourage you to apply early as the
position may close once a suitable candidate is found.

All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity, national
origin, disability, age, or status as a protected veteran.

Should
you require any adjustments or accommodations to be made due to a disability or
you are a neurodivergent individual, or for any other circumstance, please
email our team at accessibility@thepalladiumgroup.com and we will
be in touch to discuss.

Safeguarding - We define
Safeguarding as "the preventative action taken by Palladium to protect our
people, clients and the communities we work with from harm". We are committed
to ensuring that all children and adults who come into contact with Palladium
are treated with respect and are free from abuse. All successful candidates will be subject to
an enhanced selection process including safeguarding-focused interviews and a
rigorous due diligence process.