Operations Manager

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

NAVEX is looking for a detail-oriented and collaborative Operations Manager to join our Content Operations team. In this role, you'll support the resourcing, development, and delivery of our Ethics and Compliance training program.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and excels at managing resources and operational workflows. You'll play a key role in using data to assess our needs and ensure that our content sources are purpose-built, agile, and scalable - aligned with both current and future strategic goals.

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you'll get:

• Career growth. With market-leading training, an opportunity to learn and experiment with AI, and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We work hard and deliver results, recognizing that flexibility and time for personal wellbeing are key to long-term success.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.
• Industry leadership. We set the standard for excellence by empowering our teams to drive innovation. Join a company recognized for its profitability, stability, and commitment to pioneering new solutions.

What you'll do:

• Partner closely with Content Development, Production, and Project Management teams to produce learning, video, and localization projects on time, on budget, and to the specifications
• Collaborate with managers to ensure that project plans reflect operational best practices, including structures attuned to the needs of the different product types, stretch timelines, and alignment with appropriate resources
• Maintain a current understanding of available resources organized by functional category (e.g., instructional design, visual design, video), and research alternative vendors and potential generative AI solutions
• Align resources to upcoming work based on schedules, skillsets, and capacity, ensuring delivery readiness across all product types
• Resolve resourcing conflicts to avoid bottlenecks and slowdowns
• Track resource utilization, project velocity, and unit costs, and recommend adjustments to improve efficiency and profitability
• Maintain and optimize project tracking and workflows
• Serve as a subject matter expert ensuring that the team leverages Smartsheet to its full potential to track project process, status report, resource management, and other tasks
• Use product roadmaps and sales forecasts to anticipate future resource needs and model staffing scenarios
• Create and maintain invoice and expense tracking reports
• Serve as a change agent who can contribute to the development of plans for continuous improvement and transformation and then devise change management plans to implement them
• Analyze course usage data to identify trends, inform content updates, and support strategic resourcing decisions
• Advance NAVEX's goals and operational effectiveness by learning and using AI-based tools

What you'll need:

• A bachelor's degree, Masters in related field a plus
• 5+ years of experience in Operations or Content Development roles in a corporate environment
• Excellent project management experience with demonstrated ability to manage multiple priorities and deadlines; experience with agile or iterative workflows is a plus
• Experience working with usage data and metrics to inform decisions; familiarity with LMS/LxP analytics a plus
• Excellent Smartsheet and MS Excel abilities
• Proficient with MS Office and collaboration tools (Outlook, Teams, SharePoint)
• Strong interpersonal and organizational skills; ability to work effectively with remote teams and communicate across departments
• The desire to learn, explore and experiment with AI tools
• A commitment to ethical and inclusive use of AI in our hiring and workplace practises
• Ability to drive results through your job competencies while leveraging NAVEX's core values

Our side of the deal:

• We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.
• The starting pay range for this role is $90,000+ per annum with 5% MBO.
• Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.