AVP CRM Business Analyst III

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

The Business Analyst III serves as a strategic partner to business and technology leaders, driving complex analysis, solution design, and cross-functional initiatives that advance key business objectives. This role leads requirement definition across multiple projects or programs, mentors other analysts, and ensures alignment between business goals, regulatory compliance, and technology solutions. The Business Analyst III operates with a high degree of autonomy and provides thought leadership in business process improvement and digital transformation across the banking enterprise.

Job Duties:

• Lead and manage requirements analysis for large-scale or high-impact projects across multiple business lines.
• Partner with business executives and product owners to define and prioritize strategic initiatives.
• Translate complex business problems into clear, actionable functional and technical requirements.
• Conduct in-depth data and process analysis to identify trends, inefficiencies, and opportunities for innovation.
• Develop comprehensive process models, user stories, and wireframes to support enterprise solution design.
• Serve as a subject matter expert on business processes, systems, and regulatory requirements.
• Facilitate workshops and cross-functional collaboration among business, technology, and compliance stakeholders.
• Oversee and validate user acceptance testing (UAT) for critical initiatives, ensuring solutions meet business objectives.
• Drive adherence to business analysis best practices, governance standards, and documentation quality.
• Mentor and coach junior and mid-level analysts; provide guidance on methodologies, tools, and stakeholder engagement.
• Represent the business analysis function in enterprise planning, architecture, and innovation discussions.
• Perform special projects and provide analytical leadership as assigned.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Bachelor's degree in business, information systems, finance, or a related field (Master's preferred).
• 5+ years of experience in business analysis, with at least 3 years in financial services or banking.
• Advanced proficiency in requirements management, process modeling, and data analysis.
• Strong knowledge of Agile and Waterfall delivery methodologies and hybrid project environments.
• Experience leading multi-team initiatives and managing competing priorities across programs.
• Excellent stakeholder management, communication, and negotiation skills.
• Deep understanding of banking operations, risk, and compliance frameworks.
• Ability to influence decision-making at senior levels and drive consensus across departments.
• Proficiency with analytical and collaboration tools (e.g., Jira, Confluence, Visio, Power BI, SQL).
• Valid driver's license;
• Travel may be required based on business needs.

Basic Qualifications:

• Bachelor's degree in business, information systems, finance, or a related field
• 5+ years of experience in business analysis
• Valid driver's license.
• Travel required based on business needs.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.