ESS Caseworker

The Salvation located in Mattoon, IL, is looking for an ESS Caseworker! This individual will provide intake, assessment, and services to individuals seeking ESS assistance. This will include assistance with food, clothing and furniture vouchers and other basic needs items. The Caseworker will network with community agencies, programs and referral resources benefit the Corps. Position is expected to comply with and meet The Salvation Army, Federal, State and Local policies and standards.

This is a full-time 30 hours per week, $18-20 per hour.

1300 Richmond Ave, Mattoon, IL 61938

Essential Functions

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  • Provide on-site and occasional outreach assistance to clients seeking emergency assistance.
  • Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
  • Distribute food products and clothing vouchers as warranted to eligible clients and refer persons to other agencies as necessary.
  • Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
  • Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
  • Record electronic and written client information in paper and computer records and maintain client confidentiality.
  • Record statistical data and provide statistical reports in a timely manner.
  • Caseworker will expend ESS vouchers and in-kind gifts in a manner that conforms to available resources.
  • Maintain food pantry in clean and organized condition. Stock space with food products and distribution supplies.
  • Direct, schedule, and supervise the volunteer(s) staffing the food pantry.
  • Direct, schedule, and supervise volunteer(s) filling various other roles.
  • Communicate social service activities to the Corps Officer(s), coordinate social services with other Corps programming, and inform clients of Corps programming.
  • Facilitate client application process for seasonal and special assistance as well as community programs.
  • Participate in Corps seasonal events and resource collection as directed by Corps Officer.
  • Provide emergency social services during disaster situations for extended durations and in extreme conditions.
  • Represent The Salvation Army through the implementation of its mission in all service aspects.
  • Maintain confidentiality, proper client boundaries and comply with Safe From Harm guidelines.
  • Answer incoming phone calls with professionalism, assisting clients with general inquiries over the phone.
  • Collaborating with the Corps Officer to prepare financial documentation and budgets for grant applications; serve as the fiscal manager for grants received, ensuring compliance and proper expenditure tracking.
  • Draft reports for and attend meetings of the Advisory Board, Advisory Board Committees, and Corps Council.
  • Establish and enforce internal policies and procedures in coordination with Corps Officers.
  • Perform various office management functions as needed.
  
  
  
  
  

Minimum Qualifications

Associate's degree in human services field with one (1) year related work experience with some supervisory experience. Combination of education and experience will be considered. Must have an outgoing personality with good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army's mission is essential. Knowledge of The Salvation Army and Government, State and community resources is helpful. Must have working knowledge of computers. Must have reliable transportation, a valid Driver's License and pass TSA MVR check. Good communication skills as well as the ability to work with diverse and challenging personalities are essential.

Physical and Working Conditions

Capable of occasionally lifting 20 pounds and sometimes up to 40 pounds. Occasionally move 50 or more pounds using dolly/cart/truck. Must be capable of performing in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment.