Business Applications Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced Business Applications Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment.

This role acts as a significant member of the business collaboration and mobile support team to provide consistent and high-quality IT customer service. They assist in planning, testing, and collaborating with other technology services teams on business technology projects, and also assist in resolving Level II incident tickets from the Service Desk.

How you'll create opportunities in this Business Applications Analyst role:

• Technical Support: Provides support for CLA's technologies and varied applications. Resolves 2nd level issues and requests from the Service Desk. Participates in an on-call rotation to provide 24 hour support to the Service Desk.
• Projects: Collaborates and executes CLA sponsored projects, such as acquisitions, annual hardware refresh, and site visits. Provides technical specialty in support of testing, requirements definition, and business solutions. Tests critical applications after updates have been applied to analyze for functional success and unforeseen errors. Occasional collaboration with other teams on projects as required.
• Create process flows/standardize documentation and visuals for effective storytelling.
• Responsible for consistent review and revisions.
• Maintain a working understanding of the product vision, roadmap, and production architecture. Expectation: understanding of business impact, core flows, dependencies, and critical periods.
• Establish relationships with interdependent teams (DE, DPO, DS, Cloud, Program Managers, Business Champions) to understand needs.
• Participate in retrospectives/RCAs to enhance processes.

What you will need:

• 2 years of customer service support experience required
• 2 years of experience in an area of application support, SharePoint administration, Helpdesk, desktop management, mobile device, or similar IT experience preferred
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.