Property Management Support Specialist - Regional Office Based

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and help further our mission. With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY: The Property Maanagement Support Specialist will play a critical role in the successful implementation, adoption and ongoing support of EliseAi across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands-on support through ticket resolution, training, data reporting and proactive engagement with site teams before during and after implementation.

ESSENTIAL FUNCTIONS:

1. Coordinates EliseAI rollout schedules and readiness activities in partnership with regional and site leadership
2. Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
3. Tracks adoption metrics and provide coaching or follow-up training to underutilizing sites.
4. Serves as the first point of contact for EliseAI-related support tickets within the region.
5. Troubleshoots and resolve issues in collaboration with internal and external teams.
6. Monitors EliseAI usage across sites to identify trends, gaps, and opportunities for improvement.
7. Generates regular reports on adoption, engagement, ticket volume, and resolution times.
8. Analyzes data to identify sites that may require additional support, training, or intervention.
9. Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
10. Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
11. Collaborates with cross-functional teams to share feedback and contribute to platform enhancements.

QUALIFICATIONS:

• 2+ years of experience in property management, technology enablement, or customer support.
• Experience with AI tools or property management software platforms is preferred.
• Proficiency in ticketing systems and Microsoft Office Suite; experience with EliseAI is a plus Strong communication and interpersonal skills with the ability to train and support diverse teams.
• Detail-oriented with excellent organizational and problem-solving abilities.

About Us: Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

#LI-LR1