Supervisor 2 - Consumer Relation

Job Req ID:106623

Job Type:Full-time

Work Category:Onsite

Application Close Date: 12/04/2025

Sponsorship:Not Available

Compensation: $ 75,600- $ 113,400

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We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." We have130+ brands in our total alcohol beverage portfolio including wine, malt, spirits, and ready-to-drink beverages. We're home to the #1 wine and spirits brands in the U.S. - Barefoot Wine & High Noon and are the official sponsors of the NFL, NHL, UFC, and PGA of America.

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

Join E. & J. Gallo Winery as a Supervisor II, Consumer Services and lead a team dedicated to delivering exceptional experiences to our consumers across traditional and social media channels. In this front-line leadership role, you will inspire and develop a talented group of Consumer Services agents, ensuring they have the skills, support, and motivation to provide best-in-class service every day.

You will coach team members through individualized feedback and development plans, foster an inclusive environment that values diverse perspectives, and build a culture of collaboration and continuous learning. Your leadership will help agents master communication, problem-solving, and professional etiquette, while meeting and exceeding performance goals.

This role is hands-on and dynamic, with responsibilities spanning daily operational oversight, schedule management, and quality audits to ensure accuracy, compliance, and consistency in every consumer interaction. You will act as the first point of contact for escalated calls, resolving issues with empathy and efficiency, and ensuring our service aligns with Gallo's high standards.

Beyond daily operations, you will partner with cross-functional teams to integrate new brands and products into workflows, identify opportunities for process improvements, and champion initiatives that enhance service delivery. Your analytical skills will be key in interpreting data, spotting trends, and making informed decisions that drive measurable performance gains.

We're looking for a leader who thrives in a fast-paced environment, values collaboration, and is committed to creating a workplace where every team member can do their best work. If you're passionate about coaching, operational excellence, and delivering experiences that delight consumers, we invite you to bring your skills and leadership to Gallo's Consumer Services team.

What You'll Need

• Bachelor's degree plus 4 years of consumer facing contact center experience reflecting increasing levels of responsibility; OR High School Diploma plus 8 years of consumer facing contact center or customer service experience reflecting increasing levels of responsibility.
• Experience with social media and e-commerce customer service support.
• Required to be 21 years of age or older.
• Required to see, smell, and taste wine as part of job duties.
• Leadership experience to include developing and motivating a team.
• Strong problem solving & analytical thinking skills.
• Strong written, verbal, and communication skills.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Bachelor's degree in Business Administration, marketing, education, or communications plus 5 years of direct supervision of contact center agents in a CPG industry.
• Experience managing consumer product liability claims.
• Experience with contact center systems, preferred Astute ePC, Wilke CRS or ZenDesk or SalesForce Service Cloud.
• Experience demonstrating strong relationship building skills.
• Strong leadership skills to include strategic thinking, change management, people management, communication, persuasion and influence, project management and innovation.
• Wine industry knowledge.
• Ability to foster a work environment that is responsive and sensitive to the needs of diverse staff and consumer base.
• Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.

To view the full job description, please click here.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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