Principal Technical Support Engineer
 NetScout Systems, Inc | |||||||||
tuition reimbursement, 401(k)
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 United States, Texas, Allen | |||||||||
 Nov 20, 2025 | |||||||||
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Apply Job ID: 005252 Netscout is currently seeking a Technical Support Engineer to work in the Allen, TX office. Description: Principal Technical Support Engineer - Customer Success Managed Services At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. About NETSCOUT NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years. NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second. About the Managed Services team: Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business. Basic Qualifications/Skills:
Preferred Qualification/Skills:
Location: Allen, TX Working at NETSCOUT At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits:
NetScout Systems, Inc. is an EEO/Affirmative Action Employer. Requirements:
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