Catering Events Manager

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Catering Event Manager at the Grand Geneva Resort & Spa, you'll be directly accountable for the coordination and servicing of all meetings and social events. Your role will be responsible for communicating the details for groups events turned over from sales and ensuring that information is relayed in a timely and accurate manner to the banquet department and the hotel management and staff.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

* Coordinate meetings, social events, and special functions with attention to guest needs.

* Responsible for all guest responses in his/her area and establishes action plans to improve service levels.

* Insures adequate management coverage within the events department to include weekends and weekday evenings.

* Required to maintain high personal guest contact via telephone and in-person. This is to include periodic visits to guests holding functions at the property.

* Required to organize and conduct pre-convention meetings for groups in the hotel that warrant such.

* Responds to individual guest needs, inquiries and/or complaints as they occur.

* Ability to run Banquet floor as needed for additional coverage.

* Create special events in conjunction with the Executive Chef.

* Responsible for the maintenance of all event files, both permanent and active including but not limited to the Delphi system.

* Ensure guest satisfaction by timely follow up correspondence.

* Adhere and support hotel and corporate policy and procedures.

* Maintain accurate administrative files.

* Maintain a high level of professional appearance, demeanor and image of self and hotel.

* Perform duties as assigned which may include assisting in other departments as directed by management.

What do you bring to the role?

* Any combination of education and experience equivalent to graduation from high school. College degree preferred.

* At least two years previous catering and/or hospitality sales management experience at a property of similar size and/or quality.

* Able to use Microsoft Word, Excel, and Outlook.

* Strong multiple - project management skills.

* Previous Delphi experience preferred.

* Excellent interpersonal and communication skills, written and verbal.

* Ability to analyze client needs and negotiate pricing.

* Ability to work under time pressures and extended hours.

What's in it for you?

* A free, well-balanced meal every shift

* Discounted gym membership

* Room discounts at Marcus Hotels & Resorts

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* Free parking

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Early wage access

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

* And more!

Wage Estimate: $55,000/Annual Salary

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.