SVT Fleet Product Representative

ABC Companies

United States, Florida, Winter Garden

Nov 13, 2025

Position:
SVT Fleet Product Representative

Location:

Winter Garden, FL

Job Id:
1154

# of Openings:
1

About ABC Companies:

ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability. For more information, contact 800-222-2871 or visit abc-companies.com.

Title: SVT Fleet Product Representative

Location: Winter Garden, FL

Reports To: Manager, SVT Fleet Support

Job Type: Full-Time

Position Overview:

This position is responsible for technical support, training, troubleshooting, providing advice, guidance, analytical evaluations, reports, and information for the customer(s) and Service Center(s).

Key Responsibilities:

Manage SVT customer(s) relationship between ABC Companies and SVT manufacturers, upfitters and suppliers.
Evaluate preventive maintenance practices and procedures for both internal and external customers, and provide tailored recommendations aligned with their specific service needs and fleet configurations.
Serve as a technical advisor for questions, issues, and warranty concerns related to products sold and supported by ABC Companies.
Participate in and successfully complete annual training requirements to maintain current and up-to-date knowledge of all aspects of SVT products and vendors.
Interact with internal and external customer(s) and upper management.
Provide technical support, information, and training for the assigned customer(s) and Service Center(s) regionally. (Maintenance and Driver)
Investigate, analyze, track, and report on issues, provide recommendations, suggestions, and comments in response to customer questions and concerns as they relate to SVT products in a timely manner.
Comply with all ABC Companies' policies and procedures.
Embrace and promote the Customer Care service philosophy of exceeding customer (internal and external) expectations every day.
Interact in a professional manner with all employees, salespeople, customers, and vendors.
Provide written reports concerning customer visits, technical service, vehicle issues, parts, and training activities.
Liaison with sales, service, parts, and management staff to coordinate product support activities/deliveries.
Quality Assurance (QA) inspections and reporting with documentation and visits to OEMs for corrective action.
Travel weekly to Service Center and/or customer(s) locations for the purpose of product support.
Collaborate with vendors to resolve product-related issues, coordinating directly with OEM representatives and dealerships to minimize vehicle downtime. Provide timely updates to both internal and external customers regarding the vehicle's status and estimated completion time.

Qualifications:

Technical degree with an emphasis on buses, automotive or commercial vehicles, or equivalent industry experience
High voltage safety certification or ability to obtain after 60 days of employment.
Must have shop or fleet management skills.
Must have suitable time management with excellent communication and people skills.
Through formal training or experience, must be skilled in routine troubleshooting and diagnostics of all major coach systems including HVAC, Low Voltage & High Voltage Electrical, to include Multiplexed systems.
Mechanical background or experience with commercial vehicles.
If not qualified with a Commercial Drivers License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement and air brake certification, within sixty days of employment.
Requires good organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time limits.
Possess a working knowledge of current automated business systems preferably Google Apps for Business, Microsoft Office products, or other similar programs and applications as needed.
Clear understanding and use of Diagnostic software for engine, transmission, body controllers, etc. Read and understand electrical, hydraulic, pneumatic, and HVAC drawings, schematics, and parts manuals.
Must be physically able to fulfill the essential duties and responsibilities.
Previous experience in developing and presenting technical training in the motorcoach or heavy equipment industry.
Must have effective communication, presentation, and interpersonal skills.
Requires strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames.
Must be able to work out of the normal work hours when/if business dictates a need. (Normal work hours are 8am-5pm)

Travel:

Frequent travel is required for customer visits, product support, training, and service center engagement.

This job description is subject to change at any time.

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