Japanese Bilingual Call Center Associate
 Staffmark Group | |
$23.50-$23.50
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paid time off, paid holidays, sick time, 401(k)
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 United States, California, Torrance | |
 Dec 12, 2025 | |
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Job Title: Japanese Bilingual Call Center Associate
Location: Torrance, CA (onsite)
Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 4:00 PM)
Employment Type: Full-Time, Direct Hire, Non-Exempt
Qualifications:
Japanese Bilingual - Professional level Japanese reading writing required.
Availability to work within the designated shift schedule.
Strong computer literacy and ability to operate telephone and internal IT systems effectively.
Previous administrative or customer service experience is
not required-comprehensive training is provided to ensure success in the role.
Prior experience in the travel industry is a plus.
Overview:
Japanese Bilingual Call Center Associate will provide customer service and support for travel-related inquiries, assisting customers with reservations, ticketing, and other travel arrangements. The company offers comprehensive training, allowing candidates without prior customer service experience to succeed in the role, as long as they can effectively perform the job after training. Flexible scheduling options are available through the Shift Swap / Day Trade system, allowing team members to exchange workdays with one another. By combining this flexibility with vacation or holiday time, employees can take extended breaks of up to one week or even one month.
Essential Duties include but not are limited to:
Handle customer inquiries regarding travel bookings, ticketing, seat assignments, and payment processing.
Assist customers in making new reservations or modifying existing domestic and international flight bookings.
Provide technical support for website and mobile navigation.
Address customer questions, complaints, and concerns with professionalism, aiming for first-call resolution.
Utilize various computerized systems to support customers and daily operations.
Foster a positive and service-oriented experience for all customers.
Perform additional administrative tasks as needed.
Benefits:
Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. | |