Role description
Job Title: Client Reporting & Accounting Service Management Lead Shift: UK
Overview of the Role
We are seeking a seasoned leader with strong experience in Fund Administration and Fund Management operations to manage and oversee the Client Reporting & Accounting Service Management function. This role requires a dynamic professional who can drive operational excellence, foster stakeholder relationships, and ensure the highest standards of client service delivery across global locations. You will lead a team responsible for service delivery, operational controls, and continuous improvement initiatives, ensuring that reporting and accounting functions adhere to both internal policies and regulatory standards.
Key Responsibilities
Leadership & Oversight
Lead and oversee the Client Reporting & Accounting Service Management function, ensuring all deliverables meet service and quality standards.
Set team objectives, conduct performance appraisals, and provide ongoing mentoring and development for team members.
Serve as a senior escalation point for complex issues and operational challenges across the reporting and accounting functions.
Promote a culture of accountability, collaboration, and continuous improvement within the team.
Client & Stakeholder Management
Maintain strong stakeholder relationships between the Business, Client Reporting, and Accounting Service teams.
Act as a key liaison with regional heads of Client Mandate (UK, Singapore, US) to ensure regional priorities and escalations are addressed effectively.
Communicate performance metrics, operational issues, and process enhancements clearly and proactively to stakeholders.
Deliver written monthly commentary to Oversight functions globally, highlighting delivery vs KPI targets and service performance.
Operational Control & Risk Management
Identify operational risks, control gaps, and process inefficiencies, proposing appropriate mitigation actions.
Ensure all business controls are implemented, monitored, and adhered to in compliance with internal and regulatory requirements.
Support and ensure the successful implementation of process and system changes that improve efficiency and reduce operational risk.
Oversee monthly MIS and KPI reporting, ensuring accuracy, completeness, and timely submission to Oversight teams.
Process Improvement & Collaboration
Work closely with upstream and downstream operational teams to ensure smooth handoffs and alignment on service standards.
Collaborate across departments to implement process improvements, automation, and efficiency initiatives.
Maintain updated procedure documents and workflows, ensuring compliance and operational consistency across global teams.
Support transformation initiatives, ensuring effective communication and adoption within your teams.
Regulatory & Compliance Awareness
Maintain up-to-date knowledge of regulatory requirements impacting fund reporting and accounting functions.
Ensure team adherence to compliance and audit standards, providing documentation and evidence during reviews.
Must-Have Skills
8+ years of experience in Fund Administration, Fund Accounting, or Client Reporting within the Asset Management or Fund Services industry.
Proven leadership experience managing cross-functional teams or service delivery units.
Strong understanding of fund structures, NAV production, and accounting/reporting processes.
Exceptional stakeholder management and client relationship skills, with the ability to engage at senior levels.
Excellent communication and presentation skills, both written and verbal.
Strong analytical and problem-solving skills with attention to detail and operational risk awareness.
Proficiency in Microsoft Office tools, particularly Excel (pivot tables, lookups) and Word.
Strong organisational and prioritisation abilities, capable of managing multiple priorities under pressure.
Experience producing and analysing KPIs, MIS, and service performance metrics.
Good-to-Have Skills
Bachelor's degree in Finance, Accounting, Business Management, or related discipline.
Professional certifications such as CFA, ACCA, or IMC.
Experience in global asset management operations with exposure to different regulatory environments (e.g., UCITS, AIFMD).
Working knowledge of Aladdin, SimCorp, or similar fund accounting/reporting systems.
Experience in process transformation or automation initiatives within fund operations.
Understanding of third-party oversight models and vendor management frameworks.
Exposure to data analytics tools or business intelligence dashboards (e.g., Power BI, Tableau) for MIS reporting.
What You'll Be Like
A strategic and people-focused leader, capable of motivating and guiding a high-performing team.
A strong communicator, able to influence and collaborate effectively across global teams.
Analytical and structured, with a proactive approach to solving problems and identifying improvements.
Client-oriented, ensuring service delivery excellence and long-term relationship building.
Adaptable and resilient, thriving in a fast-paced, evolving operational environment.
Innovative and forward-thinking, open to embracing change and championing process improvement.
Demonstrates professional integrity, accountability, and a commitment to quality and compliance.
Skills Keywords:
Fund Administration | Fund Management | Client Reporting | Accounting Oversight | Service Management | Operational Risk | MIS & KPI Reporting | Leadership | Stakeholder Management | Process Improvement | Compliance | Effective Communication
Skills
Fund Administration,Fund Management,Effective Communication
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UST
Nov 12, 2025