Clerical Specialist

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: November 20^th, 2025, or upon receipt of the first 50 applicant submissions

Clerical Specialist

Department of Health & Human Services

Hourly Range: $16.70 - $25.05

Job Summary: The Clerical Specialist will support the Coordinated Entry operations within Housing Services by managing the 24/7 hotline, walk-in process, and cross departmental collaboration. This position must thrive in a fast-paced and service-driven environment. Must be comfortable balancing administrative tasks with client interaction, demonstrating professionalism, patience, and culture.

Job Responsibilities:

• Serve as the first point of contact for individuals seeking housing assistance through the Coordinated Entry hotline or in-person visits. Respond promptly and compassionately to phone calls, voicemails, and walk-in inquiries. Provide information on resources/eligibility.
• Document all client interactions, referrals, and outcomes accurately in the Homeless Management Information System (HMIS) and internal tracking tools. Schedule assessments, appointments, and follow-up calls to ensure timely access to housing and supportive services.
• Perform data entry, filing, and case note updates to maintain organized and confidential client records.
• Monitor and maintain copiers, change toner, add paper, and call for service when needed.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of the State of Wisconsin
• High School Diploma or GED equivalent
• At least three (3) years of clerical and/or administrative experience
• Intermediate knowledge of all related computer and software applications, such as word processing, databases, and spreadsheets.
• Proficient at using general office equipment including a multi-line phone, copier, fax, printer, and scanner.
• Able to lift, carry, push, pull up to 50lbs on a regular basis

Required Skills and Abilities: Be a team player, with the ability to work harmoniously and effectively with co-workers and external contacts; oral and written communication skills. The position will have frequent contact with professionals across other departments and external entities to gather and/or give information in a confidential manner. Must have the ability to read, write, comprehend, and analyze documents, routine reports, and correspondences; proficient with word processing, data entry, and speak effectively before both internal and external groups.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.