Research Technologist I

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation's oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

JOB SUMMARY

The Research Technologist provides advanced support for research technology and participates in the operational maintenance of the university's research technology platforms. This position serves as a key point of contact for troubleshooting and maintaining specialized research applications, high-performance computing (HPC) systems, research storage, data transfer services, and other technology solutions that support faculty, staff, and student researchers.The position collaborates with Research Technology System Engineers, IT support and infrastructure teams, and academic units to ensure timely resolution of issues and optimal performance of research environments.

PRIMARY JOB RESPONSIBILITIES

• Provides advanced, escalated support for research computing environments, including endpoints, HPC clusters, research storage, virtual machines, and specialized software applications

• Performs system monitoring, routine maintenance, and troubleshooting for research technology infrastructure, escalating complex issues when necessary

• Assists in deploying and maintaining research-specific hardware and software, ensuring compatibility with university systems and security requirements

• Serves as a primary contact for resolving support tickets related to research computing, engaging directly with faculty, research staff, and students

• Documents support resolutions, standard operating procedures, and knowledge base articles for internal and end-user reference

• Collaborates with IT infrastructure and Research Technology System Engineers to test, validate, and implement updates or new tools related to research technology solutions

• Supports outreach and training initiatives, including workshops, consultations, and research technology office hours

• Adheres to university cybersecurity policies and data management best practices

• Performs special projects and other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in troubleshooting Linux, Windows and Apple systems in a research or academic environment

• Knowledge of research computing platforms, including HPC clusters, research storage, or virtualized environments

• Understanding of cybersecurity principles, particularly in research data environments

• Strong customer service orientation with the ability to communicate technical concepts to non-technical users

• Excellent documentation skills and attention to detail

• Strong organizational and time management skills with the ability to prioritize multiple tasks

• Ability to install, configure, and troubleshoot research software tools and scientific applications

• Ability to work independently and collaboratively in a team-oriented environment

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, information systems, engineering or a related discipline; or equivalent experience

• Two years of professional experience in supporting advanced IT solutions, preferably in an academic or research setting

• Experience with ticketing systems and service management workflows (e.g., ITSM platforms)

PREFERRED QUALIFICATIONS

• Experience supporting research faculty and students in a higher education environment

• Familiarity with common research software packages and scientific computing tools

• Exposure to HPC environments, research data storage, or high-speed data transfer protocols

• Knowledge of IT service management (ITSM) frameworks such as ITIL

• Certifications such as Dell Hardware Certification, Linux+, or CompTIA Server+

• Experience conducting basic training or workshops on technical topics

In-Person Work Schedule Expectations:

This position will require the individual to work fully in-person at the office.

Work Schedule Expectations:

Monday - Friday, normal business hours

Location:

Wool Center, 3545 Lindell Blvd., St. Louis, MO 63103

Function

Scheduled Weekly Hours:

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.