Business Analyst

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

We are growing at West Bend! Our Commercial Lines IT team plays a critical role in transforming our business to support that growth. Driving operational efficiencies is the name of the game. If you are a self-driven, creative, insightful Business Analyst who values solving complex business problems and contributing to a self-empowered, continuously learning agile team - we would love to talk with you. We are currently looking for an experienced Business Analyst that can join our team as we modernize our Commercial Lines online agent quoting platform. Through business partnership and iterative feedback, we're making a difference in the success of West Bend as an organization. We are excited to find the right individual to join our team and be part of that success!

This not a remote position. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule (at least 3 days/week) for collaboration days, team meetings or other in-person events. The position can be based in Madison or West Bend.

The internal deadline to apply is 11/17/2025. External applications will be accepted on a rolling basis while the position remains open.

With business partners, influence, and drive product roadmap to achieve business outcomes
• Analyze and breakdown vague, complex problems into viable solution options with pros/cons. Collaborate with business partners and team to decide on an optimal solution.
• Drive right-sized team deliverables to achieve iterative business value
• Create and maintain the product backlog including prioritization with business partners
• Analyze and document current vs proposed workflow to support business outcomes
• Define and clearly articulate product requirements
• Provide guidance and recommendations of business impact when needed
• Provide leadership and guidance within the agile team to develop transparency and trust to become a highly effective team
• Drive periodic planning with agile team:
  
  • Advocate and clearly communicate business priories and outcomes
  • Analyze problem statements into optimal solutions
  • Provide forecasting of what is possible to business partners
• Works with other agile teams across the organization to coordinate the design and execution of solutions
• Responsible for continuous evaluation of product progress by inspecting progress throughout the sprint
• Work with agile teams to demo capabilities to business partners, organize and evaluate feedback, and prioritize into product backlog
• Measure and communicate product deliverable success through agreed upon Key Performance Indicators
• Deep understanding of product domain to become a subject matter expert
• Support quality assurance efforts across projects by identifying gaps, validating outcomes, and promoting continuous improvement
• Query, analyze, and interpret data to generate insights that support informed, data-driven decision-making across projects
• Self-driven and work with minimal guidance

Preferred Experience and Skills

• 2 or more years of related experience
• Oral and written communication skills
• Complex problem solving and critical thinking
• Ability to build collaborative relationship
• Analytical thinking skills
• Ability to query, analyze, and interpret data
• Leadership skills
• Insurance experience

#LI-LW1
#Hybrid

The salary range for this position is $84,114 - $105,143.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.