Application Engineer II

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.

Primary Responsibilities:

Technical Support & Troubleshooting

• Provide advanced remote support to operations and service teams for the configuration, programming, and troubleshooting of access control and video management systems (VMS)
• Respond to service escalations and provide Tier II/III support for complex system issues
• Collaborate with field teams during system cutovers, upgrades, and migrations
• Interpret system documentation, wiring diagrams, and as-built drawings to assist with field-based troubleshooting
• Ensure accurate ticket documentation and timely response in alignment with service-level expectations

System Configuration & Commissioning

• Assist with system commissioning, database configuration, credential integration, and device programming for supported platforms
• Support initial setup and deployment of access control and video management systems according to project specifications
• Configure user access levels, schedules, and system rules to meet operational or security requirements
• Perform device address assignment, network configuration, and firmware initialization for controllers, cameras, and peripheral devices
• Validate system functionality through pre-commissioning tests and assist with final system acceptance testing
• Collaborate with field technicians and project managers to ensure accurate implementation of engineered designs

Product Testing & Platform Expertise

• Maintain expert-level knowledge of supported manufacturers and platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, Exacq, etc.)
• Participate in product testing, firmware validation, and pilot rollouts for new technologies or updates

Documentation & Knowledge Management

• Support the development and maintenance of:
  
  
  
  • Standard operating procedures (SOPs)
  • System configuration templates
  • Knowledge base documentation
  
  
  
  

Basic Qualifications:

• High school diploma
• 3-5 years' experience in electronic security systems, with a focus on access control and video surveillance platforms
• Proficiency in troubleshooting Windows-based applications, IP networks, and security system components
• Experience with common security software platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, etc.)
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently, prioritize tasks, and support multiple concurrent issues
• Willingness to participate in a rotating on-call schedule or after-hours support as needed
• Primarily office-based, with occasional field visits as needed

Preferred Qualifications:

• Certifications from major manufacturers (e.g., Lenel, Genetec, Milestone)

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.