Collaboration Technician (USA REMOTE)

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
Presidio Collaboration Technician will learn and assist with the technical aspects of Collaboration projects, including VoIP, Video, Presence, Contact Center, and Collaborative Applications. They will work under the guidance of Senior Collaboration Engineers to learn project processes, lifecycles, and documentation, with a focus on developing core skills and understanding fundamental concepts

Travel Requirements:

This position does require 25% travel. It will be based in Continental United States Location.

Responsibilities include:

* Begin pursuit of manufacturer certifications with guidance from the Team Lead, focusing on entry-level certifications first.
* Shadow Senior Collaboration Engineers and assist with basic implementation tasks
* Learn and document standard operating procedures and best practices
* Study current technology trends, customer needs, and market demand through mentorship and self-study
* Develop foundational knowledge in collaboration technologies including basic routing, switching, video endpoints, and unified communications
* Learn to work within a team environment, developing skills in Ownership, Business Comprehension, Dependability, and Professionalism
* Observe and understand customer environments under supervision
* Assist in maintaining and updating project documentation
* Learn troubleshooting methodologies for common technology issues
* Maintain accurate records of work performed
* Participate in team meetings and training sessions
* Support Senior Engineers with basic implementation tasks
* Learn from peer discussions and actively seek mentorship opportunities.

Required Skills and Professional Experience

* Bachelor's degree in computer science, Information Technology, or equivalent experience and/or military experience IN related field preferred but not required.
* 0-2 years of experience in IT, preferably with some exposure to Unified Communications.
* Working towards or recently obtained relevant entry-level certifications (CCNA, Microsoft Teams Fundamentals)
* Good written and verbal communication skills
* Basic proficiency in Microsoft Office suite (Word, Excel) and willingness to learn Visio
* Basic understanding of networking concepts.

Preferred Skills and Professional Experience

* Strong aptitude for learning technical concepts
* Ability to obtain necessary security clearances if required
* Familiarity with Government procurement processes

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.