Enrollment Customer Service Representative

22nd Century Technologies, Inc.
Pay Rate: $21/hr. on W2
United States, New York, Bronx
Nov 07, 2025
Title: Enrollment Customer Service Representative Location with zip code: Bronx, NY 10458 Shift Timing (Day/ Evening/ Night): M-F 8:00 a.m.-4:00 p.m. & 9:00 a.m.-5:00 p.m. Duration: 7+ months Pay Rate: $21/hr. on W2 Job Description: In response to the post-COVID-19 decline in NYC public school enrollment, the DOE is launching a strategic outreach campaign to re-engage families and attract new students. The Family Welcome Center Enrollment Representative plays a key role in this initiative by supporting families with enrollment and admissions, providing high-quality customer service, and assisting with outreach efforts. Role & Responsibilities: Respond to family inquiries via phone and email, schedule appointments and document interactions. Assist with student registration under supervisor guidance. Conduct targeted robocalls to promote enrollment and share resources. Collect and manage family contact information, including preferred languages. Support virtual and in-person admissions events. Provide accurate and timely admissions information to families. Deliver excellent customer service in all interactions. Participate in outreach efforts and present information to community groups. Assist in student enrollment workshops and sessions. Collaborate with the communications team to develop outreach materials. Input data into DOE systems (ATS, Service Cloud, MySchools). Adhere to Chancellor's Regulations A101 and uphold ethical standards. Qualification Requirements: Bachelor's degree + 2 years of relevant community work experience. OR High school diploma + 6 years of relevant community work experience. OR Equivalent combination of education and experience (minimum 1 year of relevant experience required). Preferred Qualifications: Experience in educational settings or with the DOE. Ability to thrive in fast-paced, time-sensitive environments. Willingness to travel across NYC. Strong commitment to customer service. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Excel, Outlook, Office 365, Teams). Strong interpersonal and organizational skills. Bilingual proficiency in one or more of the following: Spanish, Chinese (Cantonese/Mandarin), Arabic, Bengali, French, Haitian Creole, Korean, Russian, Urdu. History of excellent attendance and punctuality.