Membership Sales Associate - Shadowbend

Position Summary:

Sells and promotes YMCA memberships, programs and services to advance the mission and strategic center goals. Serve as first contact for prospective and new members, determines their needs through interview process and offers solutions and options to meet their needs and expectations. Spends 90-100% of time in direct member promotion and sales functions.

Essential Functions:

1. Works with the Sales or Service Director to ensure center meets or exceeds membership and corporate membership sales goals.
2. Recruits prospective and new members and encourages previous members to rejoin by analyzing utilization reports, networking, outbound calling, and referrals.
3. Conducts tours for potential new members using the consultative sales approach i.e. determine needs and offer solutions and options.
4. Ensures that new members are properly introduced to programs and services based on the needs analysis interview.
5. Partners with member services team to direct service initiatives, cross-selling opportunities, and provide high quality service to current and prospective members.
6. Assists with membership sales training to ensure that the member service team utilize effective telephone skills and provide consultative tours.
7. Recruits and track prospects both inside and outside of center.
8. Maintains current knowledge of center program offerings and the scope of options available to members, including the membership pricing structure.
9. Tracks and monitors sales goals and provides sales reports as needed.
10. Participates in center and association groups and projects; may provide leadership as needed.
11. Conducts prospective and new member follow-up calls within designated time periods.
12. Implements membership promotions as needed.
13. Accountable for the Membership Development Sales Standards.
14. Reports suspicious and inappropriate behaviors and policy violations.
15. Follows mandated abuse and incident reporting requirements.
16. Meets timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.
17. Other duties as assigned.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

YMCA Competencies (Team Leader):

Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in business, marketing or other related field and/or the equivalent combination of education and experience
2. One to three years of professional sales or retail management experience
3. Strong interpersonal skills with the ability to build rapport with others.
4. Excellent verbal, communication, presentation, negotiation and customer service skills.
5. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced and often ambiguous work environment.
6. Excellent organization skills and time management skills.
7. Highly proficient level in computer skills including MS Office and ability to learn new software quickly.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls The employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.