Product Support Engineer - AutoPulse NXT (Temp)

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Type

On Site - This position is a 6 month contract (with potential for extension).

Job Summary

We are seeking a skilled and motivated Manufacturing Engineer to support the development, prototyping, industrialization, documentation, and release of custom tools and fixtures used in servicing our AutoPulse NXT medical device. This role is critical to enabling the expansion of our worldwide technical service centers and ensuring consistent levels of quality and efficiency in service operations.

The ideal candidate will have hands-on experience with a variety of mechanical and electrical equipment used to support manufacturing within a regulated, medical device environment. You will collaborate cross-functionally with Global Service, R&D, Manufacturing Engineering, and the Production teams to help finalize development and replicate key tools required for service centers.

Essential Functions

• Partner with the San Jose AutoPulse NXT service team to identify service equipment needs, implement design improvements, and optimize service equipment workflows.

• Review, prototype, update, and validate custom tools, test equipment, and fixtures required to support AutoPulse NXT service and repair operations.
• Develop engineering documentation required for release, including assembly instructions, drawings, BOMs and validation reports.
• Drive industrialization and release of service tools into the Document Control System, ensuring readiness for global deployment.
• Collaborate closely with R&D and production engineering to translate existing tool and fixture designs into scalable equipment that can be easily procured or assembled.
• Support the qualification, verification, and validation of service tools in accordance with regulatory and quality system requirements (e.g., ISO 13485, FDA).
• Contribute to process improvements, cost reduction initiatives, and global service readiness.
• Work with external suppliers, procurement and internal manufacturing resources to ensure timely and high-quality equipment.

Required/Preferred Education and Experience

• Bachelor's degree in Mechanical Engineering or related discipline.
• 3+ years of relevant experience in manufacturing engineering, tooling design, or product support-preferably in a medical device or other regulated industry.
• Good knowledge of CAD software (SolidWorks preferred) and mechanical design principles.
• Experience with computer interfaces, PC boards, enclosures, test software and mechanical devices.
• Familiarity with manufacturing process development, validation (IQ/OQ/PQ), and documentation in a quality-controlled environment.
• Excellent problem-solving, communication, and cross-functional collaboration skills.
• Ability to manage multiple projects and priorities in a fast-paced, technical environment under tight delivery timelines.

Knowledge, Skills and Abilities

• Basic knowledge of Design for Manufacturing (DFM), Design of Experiments (DOE) and product/process Failure Mode and Effects Analysis (FMEA)
• Solid Works experience a plus

Preferred Languages

• English - Advanced

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.