Sr Manager, Communications Operations

Work Location Type:Hybrid

Req Number 325158

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$120,400.00 to$200,700.00.

Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Detail

This role drives enterprise communications operations, optimizing systems, tools, and workflows. The role ensures operational excellence across technology platforms, content workflows, distribution channels, monitoring and analytics, supporting both communications and enterprise objectives. This role will lead the enterprise newsroom, delivering timely, high-impact editorial content.

You Will

• Oversee the full communications technology, enabling content strategy, publishing, distribution, and governance.
• Lead rapid-cycle content creation, review, and deployment to ensure speed, quality, and alignment with business priorities.
• Develop and execute messaging strategies for communications initiatives, campaigns, and events.
• Standardize and enforce workflows for content planning, editing, brand voice, and global adaptation.
• Manage and optimize internal communications platforms, tools, and technologies, ensuring data integrity and integration.
• Champion automation and digital workflows to enhance efficiency and scalability.
• Monitor industry trends and drive innovation in communications technology and practices.
• Define and track performance metrics (e.g., reach, engagement, channel effectiveness) to inform strategy and demonstrate ROI.
• Lead execution of strategic communications programs and manage project plans, resources, and accountability.
• Own the content calendar, asset library, and coordination of multimedia production and stakeholder engagement.
• Partner cross-functionally with HR, technology, analytics, and business leaders to align tools, data, and execution.
• Lead and develop a high-performing team, oversee vendor relationships and budgets, and foster a culture of excellence and continuous improvement.

You Have

• 7+ years in communications, marketing/content operations
• 3+ years in people leadership
• Expertise in communications technology
• Proven efficiency, change management, and continuous improvement skills
• Strong copy editing, brand governance, and content quality assurance
• Analytical skills for data interpretation and insight communication
• Leadership, collaboration, and stakeholder management experience
• Project management in matrixed environments
• Deep knowledge of communications technologies and analytics
• Excellent communication and relationship-building skills
• Highly analytical, detail-oriented, and proactive
• Experience with budgets, resources, and vendor management
• Familiarity with digital channels, campaign execution, and measurement
• PMP certification or equivalent project management certification strongly preferred

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.