Client Services Representative
Please see Special Instructions for more details.
Temporary Comments
*
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
*Special Notes Regarding Eligibility for the High Deductible Health Plan
-
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
- https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
Position Information
General Information
| Position Number |
STMP15 |
| Working Title |
Client Services Representative |
| Division |
Academic Affairs |
| Department |
School of Professional Studies |
| Work Unit |
SPS-The Dubois Center |
| Work Location |
The Dubois Center |
| Vacancy Open To |
All Candidates |
| Position Designation |
Non-Student Temporary |
| Employment Type |
|
| Hours per week |
30-40 based on operational needs |
| Work Schedule |
Monday - Thursday 7:00am-3:00pm with occasional extended hours to include some afternoons, Fridays and Saturdays as needed. |
| Pay Rate |
$18.00 |
| Minimum Experience/Education |
High school diploma, or equivalency, two years of customer service experience, attention to detail and proficient in Google Suite a must. |
| Departmental Preferred Experience, Skills, Training/Education: |
- 3-5 years of customer service experience preferred
- Strong interpersonal skills and evidence of an ability to work with a diverse clientele, including high profile clientele.
- Strong oral communication skills.
- Intermediate proficiency in google related applications (Gmail, Google sheets, Google docs, etc.)
- Time management skills.
|
| Duties and Responsibilities |
The Client Services Representative will function as a member of The Dubois Center Operations team. Responsibilities will mainly include, but will not be limited to, the following:
- Lobby Reception Desk Coverage.
- Respond to inquiries in person and by phone regarding The Dubois Center events, programs, departments, and available campus resources.
- Verify the identity of students, faculty, and staff by checking UNC Charlotte IDs, in accordance with university policies.
- Assist clients with visitor check in for policy and procedures to ensure smooth and secure access.
- Provide information and assistance related to parking, mobile IDs, and The Dubois Center's road operating policies and procedures.
- Communicate relevant information to building support teams as needed, including Facilities Management, Building and Environmental Services, Police and Public Safety, Classroom Support, and Catering.
- Support event preparation, including VIP parking and check-in tables.
- Receive, sort, and distribute incoming mail and package deliveries efficiently and accurately.
|
| Other Work/Responsibilities |
- Serve as the public-facing representative of The Dubois Center, consistently demonstrating professionalism, courtesy, and excellent customer service.
- Maintain a thorough understanding of the facility's standards and operating procedures to ensure a positive experience for all visitors.
- Adapt to changing lobby coverage needs and perform additional duties as assigned, in response to updates in The Dubois Center's policies and procedures.
- This position may be eligible for extension beyond June 30, 2026, based on job performance, operational needs, and budget availability.
- This position is fully on-site (100% in-person) and not eligible for telework or remote work arrangements.
- Flexibility is required; occasional Friday or weekend work may be necessary to meet operational needs.
|
| Necessary Licenses or Certifications |
|
| Proposed Hire Date |
01/05/2026 |
| Contact Information |
|
| Expected Length of Assignment |
6 months |
| Posting Open Date |
11/03/2025 |
| Posting Close Date |
11/16/2025 |
| Special Notes to Applicants |
Temporary Comments
Temporary staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.
However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.
Special Notes Regarding Eligibility for the High Deductible Health Plan
-
- Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance
- Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance
https://hr.charlotte.edu/benefits/benefit-plans/health-insurance
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
Required Documents
- Contact Information for References
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
Optional Documents
- Other Document
|
University of North Carolina Charlotte
remote work
Nov 03, 2025