Field Implementation Analyst

Are you looking for a career with premium benefits and the potential for growth?

For more than 40 years, TKC Holdings, Inc., comprised of Trinity Services Group, Keefe Group and Courtesy Products, specializes in leading the corrections and hospitality industries by offering superior products and unmatched customer service. We've created something special - a great place to work and grow. We are committed to consistently delivering quality support services and products to our customers with integrity and innovation while fostering the career development of our team members.

We are proud to be a military and veteran friendly employer.

The Implementation Analyst will execute and deploy technology implementation projects across multiple business and product lines. The success of the deployment is accomplished by managing the projects tasks throughout the entire project life cycle. The Implementation Analyst involves extensive customer interaction and execution of deliverable tasks. The Analyst will execute and deploy technology and services at client sites, following information gathering, analysis, and mapping of the client's workflow and processes.

Essential Functions, Duties, and Responsibilities

• Execute and deploy customer project work plans and transition plans.
• Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites.
• Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers.
• Prioritize and manage multiple complex projects within time, technical, and resource constraints.
• Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences.
• Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products.
• Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced.
• Configure and execute systems integration projects based on varying customer needs from initiation to completion.
• Document all service, training, configuration, and upgrade activities.
• Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies.
• Provide advanced problem solving, troubleshooting, and system consultation as needed to customers.
• Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing.
• Provide solutions and input on project problems and challenges.
• Direct the work of our onsite vendors relating to the installation of our hardware.
• Other duties as determined by the needs of the business.

• Associates Information Technology or equivalent technology degree.

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108