Billing Representative

This position is Remote in PST or MST. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, dataand resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health optimizationon a global scale. Join us to start Caring. Connecting. Growing together.

Billing Representative will be responsible for a few work queues with insurance follow ups such as denials and resolve denials, following up on claims with no status.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:00pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 90 days of paid training. The hours of training will be 7:30am to 4:00pm PST, Monday - Friday. Training will be conducted virtually.

Primary Responsibilities:

• The following are exemplary essential job duties and responsibilities and are not intended to represent an all-inclusive listing of related essential functions of the position.
• Contacts insurance carriers/patients regarding outstanding insurance claims to obtain proper payment.
• Prepares proper documentation for appeals to insurance carriers.
• Ensures all accounts are set-up correctly in the computer using knowledge of A/R software, understanding of eligibility requirements and use of the internet.
• Has thorough knowledge of insurance carrier procedures and processes.
• Understands contract reimbursement rates for individual carriers/networks.
• Processes refunds when applicable.
• Responsible for investigating and correcting prepayments.
• Must meet minimum production standards as set by management.
• Responsible for a book of unpaid claims that appear in work queues assigned to each Billing Rep.

Other Work as Required/Requested:

• May be assigned special projects or other assignments and work tasks that are generally within the scope and level of the position, and relative to the need for flexible company operations.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of experience in medical insurance billing
• Experience with computers and Windows based programs
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 4:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Medical Billing/Terminology
• Epic experience
• 2+ years of experience in medical insurance billing
• Appropriate English usage, spelling, grammar, punctuation; knowledge of basic arithmetic concepts: ability to operate standard office machines; basic application of CPT's.
• Knowledge of medical billing and coding systems

Telecommuting Requirements:

• Reside within Pacific or Mountain Time Zone.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft skills:

• Work with a spirit of enthusiasm, teamwork, cooperation and a sense of urgency.
• Maintain a high degree of confidentiality over all matters during business operations including patient and employee information.
• Ability to multi-task in an efficient, thorough, and prioritized manner.
• Good working knowledge and intermediate/advanced use of Word, Excel, and Internet.
• Ability to work quickly, accurately and independently.
• Ability to anticipate needs and solve problems.
• Excellent written and verbal communication skills.
• Promotes and exhibits outstanding customer service
• Must be able to understand payer's procedures and policies as they pertain to payment of claims; be able to calculate proper reimbursement based on contracts; and have the ability to make critical decisions regarding resolution of claims.
• Ability to complete tasks in a timely and accurate manner; and compliance with department and organization policies and procedures
• Ability to successfully uphold the established customer service standards and company mission statement.
• Ability to assess work responsibilities and prioritize; keeping supervisors/managers apprised of status on a routine basis; and keen insight in problem solving relative to billing, in general.
• Excellent telephone skills.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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