After Action Review (AAR) Administrator - (Onsite: Artesia, NM - REF1876K)

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Position Summary:

The After Action Review (AAR) Administrator is responsible for the configuration, management, and administration of the Milestone XProtect AAR system and related video review technologies. This role ensures the secure, efficient, and continuous operation of AAR systems used to capture, store, and review mission-critical training footage.

The ideal candidate will have verifiable experience or certification in administering the Milestone XProtect AAR platform (or equivalent system) and will be capable of managing complex video management environments, user access controls, and data retention workflows across multiple training sites.

Primary Responsibilities

• Administer and maintain the Milestone XProtect AAR system, including configuration, user access management, and system health monitoring.
• Manage video storage, retrieval, and playback operations to support law enforcement training review and evaluation activities.
• Ensure proper integration between AAR systems, network infrastructure, and storage environments to optimize performance and reliability.
• Support instructors and end users with video playback, exporting, and annotation functions for training reviews and reports.
• Conduct system upgrades, patching, and version control in coordination with IT and network teams.
• Maintain accurate system documentation, including configuration records, user permissions, and operational procedures.
• Implement data retention, backup, and archiving policies in compliance with DHS requirements.
• Troubleshoot AAR system issues, coordinate with vendors or technical support teams, and ensure timely resolution.
• Monitor system capacity, performance, and storage utilization; provide recommendations for scaling and optimization.
• Support training and onboarding of staff in the use of the Milestone XProtect AAR system and associated review tools.

Required Qualifications

• Certification or equivalent verifiable experience in the administration and management of the Milestone XProtect AAR system or equivalent AAR/video management platform.
• Strong knowledge of video management systems (VMS), digital recording, and media storage architectures.
• Hands-on experience with user management, access control, and system configuration within an AAR or surveillance environment.
• Understanding of network infrastructure, server environments, and data storage solutions supporting AAR operations.
• Excellent analytical, troubleshooting, and documentation skills.
• U.S. Citizenship required and ability to obtain or maintain a DHS Public Trust clearance (Secret preferred).

Preferred Qualifications

• Milestone XProtect certification (Professional, Expert, or Corporate level).
• Experience managing AAR systems in a federal, law enforcement, or large training institution environment.
• Familiarity with video evidence management, data retention compliance, and chain-of-custody protocols.
• Knowledge of Windows Server, SQL databases, and Active Directory integration with Milestone platforms.
• Strong communication skills and the ability to coordinate across IT, training, and operations teams.

Education:

• Bachelor's degree in a relevant field

Clearance Requirement:

• U.S. Citizenship is required to be considered
• Active Public Trust or have the ability to obtain one.

Salary Range Artesia:

• The expected pay range for this position is up to $70,000 yearly. The exact pay rate will vary based on skills, experience, and location.

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.