Assistant Director, Education Abroad Program Management

Temple University's Department of Education Abroad and Overseas Campuses is searching for an Assistant Director of Program Management!

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
9 Federally Observed Paid Holidays
3 Personal Days
Tuition remission - eligible employees and their dependents can obtain a degree TUITION-FREE
A generous retirement plan and so much more!

Salary Range: $60,000-$65,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
Education Abroad and Overseas Campuses serves as the central unit responsible for promoting and facilitating education abroad at Temple University. Education Abroad administers academic year, semester, and summer study abroad programs hosted by Temple's overseas campuses in Rome, Italy; Tokyo and Kyoto, Japan; offered through exchange and other institutional partners around the globe, and developed and led by Temple faculty members. Enrolling and serving an average of 1,400 Temple and non-Temple students a year, the Education Abroad team is committed to providing transformative global learning experiences that prepare the diverse students from Temple and our U.S. partner institutions to develop as engaged global citizens, collective problem-solvers, and leaders in their chosen field.

Reporting to the Associate Director for Programming, the Assistant Director manages a small portfolio of study abroad programs including the advising, enrollment, support, preparation, and participation of those students; leads a consistent and inclusive approach to pre-departure education for study abroad across the program management team; assists with managing student incidents abroad; and serves as the primary staff member responsible for the pre-departure Canvas sites.

The Assistant Director manages the day-to-day operations of their assigned program(s), from recruitment, admissions, retention, pre-departure, student course registration, health and safety, and evaluation. They review applications for assigned programs and make admission decisions, manage the visa application processes for students, coordinate with administrators and faculty regarding curricular issues, processes, and track all pre-departure forms and documents, and guide students through the entire application and pre-departure processes. The Assistant Director is also involved in outreach and recruitment for program(s) managed. They identify and resolve problems related to their programs and students.

The Assistant Director supports the unit's approach to pre-departure advising and preparation, and leads the implementation of the pre-departure process. In collaboration with the Associate Director, they design a comprehensive plan to prepare students with various needs to succeed while abroad, addressing travel and immigration, academic, language, and cultural issues, health, disability, and wellbeing, as well as issues related to race, gender, and identity, financial considerations, and more. The Assistant Director implements the approach across all programs and supports Program Managers in revising and updating materials regularly.

The Assistant Director provides additional support and assistance to the leadership of Education Abroad on higher-level tasks and responsibilities, and participates in promoting international education across the university and at partner institutions. The Assistant Director supervises the Enrollment Coordinator and may supervise student workers who support enrollment processes.

Resume and Cover Letter required for consideration

Required Education and Experience
* Bachelor's degree
* Four (4) years of directly related experience
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Experience in higher education
* Experience in international programs
* Master's degree
* Three (3) years of experience in education abroad
* Experience with student health, safety, and security, especially abroad, and/or student affairs
* Experience with Banner
* Experience with Terra Dotta, Slate, and/or CRMs
* International experience, living or studying abroad

Required Skills and Abilities
* Demonstrated understanding of the international education field and best practices in education abroad.
* Experience in program management and with students in higher education
* Demonstrated professionalism with the ability to handle and prioritize various tasks in a fast-paced environment
* Commitment to student service and ability to work collaboratively with varied constituents
* Must be organized, detail-oriented, and possess problem-solving skills
* Excellent interpersonal, written, and oral communication skills
* Proficient with Microsoft Office

This position is assigned a hybrid work arrangement (on-campus and remote). The duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900.