New 
Senior Resilience Specialist Lead
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 23, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Microsoft's Detection and Response Team (DART) is seeking a skilled and highly organized Senior Resilience Specialist Lead to design, develop, and maintain proactive offerings that increase our customer's security cyber resilience in the face of evolving threats. This role combines deep technical expertise with development of security-focused offerings, as well as leadership and collaboration across global teams. You'll be part of a globally distributed, mission-driven team that responds to some of the most complex and high-impact cybersecurity incidents in the world. You'll work alongside experts in threat hunting, reverse engineering, infrastructure containment and recovery, helping to shape the future of Microsoft's incident response capabilities. Join a world-class security team dedicated to helping organizations stay ahead of cyber threats. As a Senior Resilience Specialist Lead, you'll design and deliver cutting-edge resilience and incident response offerings that empower customers to anticipate, withstand, and recover from attacks. This is a role for someone passionate about proactive security, innovation, and customer success. Additionally, as a Resilience Specialist you will oversee customer relationships, ensuring that delivery processes align with business objectives and maintaining high standards of service delivery. This role is for professionals who not only excel in technical acumen and are passionate about cybersecurity, but also demonstrates robust capabilities in engaging with clients and want to make a global impact by helping organizations improve their cybersecurity resilience. This role is flexible in that you can work up to 100% from home, however up to 75% travel to deliver onsite with customers may be required. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead Proactive Security InitiativesDevelop and launch advanced resilience programs, readiness assessments, and threat modeling engagements.Drive continuous improvement and measurable risk reduction.Elevate Incident Response ReadinessDeliver tabletop exercises, cyber range simulations, and playbook development to prepare customers for real-world threats.Align offerings with global best practices and compliance standards.Inspire and a High-Performing TeamEngage with peers and internal partners for development and deliveryMentor security professionals, foster growth, and maintain a culture of collaboration and excellence.Ensure operational rigor and quality across all engagements.Be a Trusted AdvisorEngage directly with enterprise customers and executive stakeholders.Translate technical insights into actionable strategies that strengthen resilience.Collaborate Across the EcosystemPartner with delivery, analyst, engineering, threat intelligence, and operations teams to enhance service capabilities.Influence offerings roadmaps through customer feedback and field insights.Other Embody our culture and values | |