Quality Care Representative I

Quality Care Representative I - Lenexa, KS, Monday to Friday, 7:00 AM to 4:00 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

*Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
*Best-in-class well-being programs
*Annual, no-cost health assessment program Blueprint for Wellness
*healthyMINDS mental health program
*Vacation and Health/Flex Time
*6 Holidays plus 1 "MyDay" off
*FinFit financial coaching and services
*401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
*Employee stock purchase plan
*Life and disability insurance, plus buy-up option
*Flexible Spending Accounts
*Annual incentive plans
*Matching gifts program
*Education assistance through MyQuest for Education
*Career advancement opportunities
*and so much more!

Quality Care Representatives (QCR) perform call evaluations to determine compliance with company policies/procedures and regulatory requirements per Federal, State and Local governments. In addition, QCRs conduct 1-on-1 coaching sessions to share opportunities for improvement.

• Evaluates, on average, 9 calls per day.
• Performs coaching sessions for failed Compliance Evaluations and below threshold scores for Competency.
• Knowledgeable of regulatory and Corporate/NCS Policies and Procedures.
• Understands soft skills or behavioral skills for call handling.
• Can navigate through Quest Systems, such as ADT, QLS, Quanum, etc.
• Communicates effectively with peers, Group Leads, Supervisor and Managers.
• Participates in at least 1 pilot or project per year.
• Work independently and in a team setting.
• Leads by example (follows policy and procedures, participates in discussion, contributes to issue management, etc.).
• Manages time effectively (keeps accurate timecard, prioritizes tasks, punctual to meetings/huddles).
• Other duties as assigned.

Required Work Experience:

• 1 - 3 years of experience in inbound, outbound and/or patient calls.

Preferred Work Experience:

• Prior patient and/or customer support, laboratory, healthcare or medical experience.

Physical and Mental Requirements:

• Sitting for long periods of time.

Knowledge:

• Outlook, Word and Excel.
• Experience in handling Quest and other applicable systems (e.g., ADT, QLS, Quanum, etc.)

Skills:

• Communication and reading comprehension.